Customer Ratings & Reviews

After having 2 TVs from other stores break and wasting tons of money as they would not fix or return having this security for 5 years is a no brainer!

great to have. BB is great about returning items or trouble shooting. never a waste of money.

Is good to always have a reliable backup team behind your investment.

Great purchase my son absolutely love it. The geek squad super exceeded his expectations

Geek Squad protection is the best that money can buy!!!!!!!

Protection is something you should not forget and Best Buy is always there when you need them

Haven’t needed to use it so that a plus but always good to have to protection on it ..........

I bought the 5 year service plan on this TV so there would be no worries.

Haven't had problems with the TV but have used the geek Squad before and it was easy and fast.

This was an excellent purchase, I will come back later to let you know how everything is going

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.

We purchased this protection for an item and we always protect are items . I recommend it

It was for are smart tv and we always purchased extended insurance to protect are product

The product is exact as the photo shown , best buy the best

Yes they are called the Geek Squad and they are great i love the SQUAD your the best

Seriously, why would you ever buy something without Geek Squad. This is what in equivocally separates BestBuy from Amazon.

Seriously, why would you ever buy something without Geek Squad. This is what in equivocally separates BestBuy from Amazon.

Worth the money for the peace of mind. Thankfully, we haven't had to use this yet.

I have the utmost confidence in Best Buy and Geek Squad. Have had issues in the past with faulty products and they always take care of any issues.

I have the utmost confidence in Best Buy and Geek Squad. Have had issues in the past with faulty products and they always take care of any issues.