Customer Ratings & Reviews

We purchased a new Samsung television but wanted the extra protection beyond the manufacturer's warranty. The cost was a no brainer given the amount of things it covered. With options of three and five year coverage, we ultimately went with the five year. The cost difference was minimal making the five year the better deal.

Fast service, knowledgeable staff! Every time I had any questions anyone I spoke with was more than polite to help!

Never remembered that I had this but didn’t need it

I do buy coverage on items. The only thing that bothers me is that the first year, the coverage is actually covered by the manufacturer. So your paying of "two years"really only gives me 2nd year coverage. At least that's the way I understand it.

The warranty and geek squad is my main reason for shopping BEST BUY!

This TV does so much still finding new things daily. We love it!

Always excellent service When dealing with the geek squad very professional and knowledgeable they really know what there doing I never have to worry about a thing with this protection 24/7 online care easy schedule appointments best added investment you can get for added protection on your investment I will never go without

Always get the extended warranty. This is my third TV that I’ve been able to use the warranty value toward a new TV.

We would buy this protection every time it is offered - BestBuy really honors their customers when a product fails and does not make it a big hassle to use it. We buy some products from BestBuy just because of this protection plan vs buying it from another box store or online retailer.

Geek squad is the best service provider with quick response on complaints

I was standing over at the oled TV's and the guy who worked there asked me if I was thinking about buying one and I said yes! So he ask me to look at something he had on sale and it was a B7 55" lg oled tv! He showed me the price and my jaw dropped when I saw the price "699" and I said yes I will take it And I purchased this warranty and I am very happy with my purchase because this tv is great!

I really like my sound bar. Great sound quality for a reasonable price. Makes me feel like I'm in a movie theater.

Keeps me at ease. Good to know that accidents are covered.

This is always great to have a extra piece of mind.

Hoping the warranty covers anything that happens to my tv

Purchased this additional warranty support contract to cover the item purchased with it. Always good to have a backup plan if there are any unforeseen issues with the technology.

The agent mounted my tv and all the equipment connection

Coverage for your TV is worth it. TVs don't last as long as they used to. Had a few TVs that quit working after a year. One year goes by fast and Geek Squad Protection replaced the TVs every time instead of having to spend hundreds on a new TV. Had some issues collecting on one TV but they eventually honored it.

The Geek Squad did a thorough job of analyzing my TV’s odd behavior and recommended a replacement TV. I called the next day and they set up an appointment for a home visit. They were on time and very knowledgeable.

Great Service, pleasant and helpful staff. Very Accommodating.