Customer Ratings & Reviews

great back up if you having problem with what you buy always a good ideal

Geeks are always there to solve my problems. They do most remotely and my 3 year old laptop is doing fine with their upss da are every ) months or so.

Always friendly, easy to use, I count on them to be my service providers and have not had any issues, on the contrary all has gone well, over many years

I have not had the opportunity to use this warranty because I have not had a problem with my computer, thank God. I like having the security of knowing that my computer is protected though.

Nice to know I have this service if something were to go wrong.

We don't usually purchase extra warranties for our products but Best Buy has a very good reputation for making good on the warranties. Our previous experience with Best Buy warranties has been very good.

I haven’t had to use the extended warranty but I have friends that have and have been very impressed. And it was cheaper than the manufacturer warranty.

Geek squad customer service is one of the best. It saved us a lot when a power surge took out our tv.

I purchased the 5 year geek protection for the peace of mind on my first ever big screen smart tv purchase. I hope that I we never have to use it, but 5 years of protection and support is so worth it if we ever do!

Dont buy from best buy!!!! They used to be good my TV messed up and we called them cause they can be fickle on what they do and say. Ive returned tvs for store credit before to get another brand cause the one i had has issues. This time I asked about it and they said i would have to have it brought in then sent off for repair. Or someone come to my house ive had people steal from me before i do not let people in my house. I told them that I wanted to do a warranty and then was going to buy a more expensive tv. They told me that i could not do that then transfered me to a supervisor who said yes it would be ok let me get you to another department. That next department pretty much told us to send it in or nothing at all. So like normal fashion with best buy its up to if they feel like letting you do it or not. I just had swapped out a bad router for a better one and guy at register said yes you can do this. But about a month or 2 later they wont let me exchange my tv? It has panel issues I spend most of my time at home due to not being able to work cause of a back injury so if i have to send my tv back for repair i will have no way of watching tv. But its cool i wont be buying from best buy anymore and i have slowed down over the years buying from them i was an elite member spending over 7k a year with them but as i said no more.

I like the service plan, never forget about this plan

I would highly recommend buying a protection plan for any large electronic purchased.

[Employee of bestbuy] I love my new TV, but I am even more glad to have a pretection plan on it

I use geek squad to protect all of my devices, shopping at Best Buy just makes it way easier to contact them first hand in the place you purchased you devices.

I use geek squad to protect all of my devices, shopping at Best Buy just makes it way easier to contact them first hand in the place you purchased you devices.

I have never been dissapointed with this protection. I will never again make a sizable purchase without this back up. Weather is just a simple question or a fix. Never a dissapointment.

I purchased this for my mom when buying her a TV. I purchased a three year protection plan. Her and I thought it was great deal. It covers mainly all damages.

I aquired at purchase of TV, I had difficulty later related to a neighborhood power issue. The repair tech was very helpful in restoring my device in a prompt fashion. Thanks to the Geek Squad.

Geek squad has never let me down if a product I bought has been damaged. I can get the same product good as new from the shelves at the store.

Geek squad has never let me down if a product I bought has been damaged. I can get the same product good as new from the shelves at the store.