Customer Ratings & Reviews

I've only had to use the Geek squad service once and it was an enjoyable experience.

An absolute waste of $$$ this time around. I have spent hours on the phone waiting for service. I'll just include here my log of calls to Best Buy to get a replacement remote control on my TCL TV, for which I paid $75 for a two-year protection plan: • 14 Mar 22 @ 950 am called BB. Dan. “new remote in mail in 3–4 days and email soon.” • 20 Mar 22 @ 9:43, I called and spoke with Yenner because CHAT was no help. They could not find order # (of course because Dan hadn’t followed up). • 21 Mar 22 @ 9:36 – 10:00 am: called the # that Yenner gave me 866 613 9853, with ref #283704195 —waited over 10 min on hold…SPOKE WITH CHAD…he gave me same order # as in the email from Dan on 14 March. When I told him I’d already been waiting a week (not just since my call yesterday), he realized the mistake and reordered (previous was an in-home order without an appointment date, so I may end up getting 2 remotes). • NEW ORDER # 76764340, and should arrive Thurs or Fri. • 28 Mar 22 @ 9:45am—Called and spoke with Dale. He said, “Chad did not hit ‘submit’ button”; gave me new ref #: 76967624 and emailed me a confirmation # (remote will be mailed 2-day) ORDER REF # IS ACTUALLY 96957624 ACCORDING TO EMAIL • 28 mar 22 @ 1004 (Dale hooked me up with cust svs) “9 min wait—we’ll call you back” I left my # • 28 Mar 22 @ 10:13 got call back and had to wait for Lucille. She looked over previous notes, couldn’t understand that I wanted refund of $74.99 I’d paid for “Geek Squad Protection Plan” she put me on hold. • 28 Mar 22 @ ? Kayla; I explained to her, she transferred me to Mohamed (10:28am) in Primary Support. He couldn’t help, did not even have access to order #s. He said I would not have to wait and he transferred me to Billing & Renewal: • 28 Mar 22: @ 1035, Billing and Renewal—on hold As I write this I've been on hold (or talking with the wrong agent) for 65 minutes. Still waiting to speak with Billing and Renewal (20 minutes on hold).

Geek squad at best buy are always worth having on your products

I bud it all the time for every electronic item that I have

Nice to have if something goes wrong they come right to your house

Haven't had to use them yet so that's a plus but good to have just in case.

good warranty for a good price, haven’t made a claim yet

Always get the warranty. Helps in the end. With returns.

Good to have when you need it. Good to have when something happens.

The guys showed up on time and were very professional and respectful of my home.

They replaced my remote for my tv they mailed it right to my house

Great service for a piece of mind if I have any problem

It’s the best investment plan. They honor what they say

Great Product... No complaints from me on this service.

Got the protection just Incase. Have not had to use it.

I will always go with a Geeksquad plan, they never do me wrong.

Great service, good to know if anything happens your covered.

Always get their protection plan! You never now when it comes to TVs.

It's a good deal, purchasing the Geek Squad protection plan.

They always take care of the customer. It is worth it every time.