Customer Ratings & Reviews

Bought this for my TV, haven’t had to take advantage of it yet but it provides piece of mind.

The TV is good But I'm glad that nothing's​ wrong with it but if so then they have me covered

I bought a two year Geek Squad Protection package and the two years expired before I used it

The warranty is great. Don’t take your chance and play it safe

I purchased a geek squad certified open box on line that specified that all accessories and instructions were included.After getting it home to my surprise no power cord stand remote or instructions.I called best buy and after being transferred three times finally got someone from geek squad who said I could call the manufactuer and order the parts myself.I asked him why I bought the geek squad warranty for if I had to do everything myself and his response was then go return it.I asked why they even bothered to advertise it as certified with all parts if it wasn't his response was to hang up on me.Horrible service would not recommend.

I have not used to date' but hope to in the future.

Plan is a bit pricey, however I feel it was needed.

Plan is a bit pricey, however I feel it was needed.

Plan is a bit pricey, however I feel it was needed.

You pay for Geeksquad but they wont help you unless it's been over a year because the tv I bout has a 1 year warranty so GS said they can't do anything because it's Samsungs problem til them. And i can't get any answers from Samsung after they sent a tech to my house and told me it's a software problem and nothing the tech could do but call Samsung and see what they want to do. So I called samsung and they wanted to send a tech again.. WHAT???

Has not been used yet. But, possibly it is now time to do so

Protection plans usually are necessary but you never know

Don’t take your chance and protect your device. It’s worth it

Definitely not worth the money should have just stuck with me warranty

bought TV with 5 year geek squad protection, was told by sales person that they would come to my place and either replace or fix any TV over 40 inches. unfortunately the TV only lasted 31 days, panel went on it. when they come to check it i was informed that since i installed the TV myself that part of the warranty wasn't covered and that i would have to take it back for replacement. very disappointed with the service i received and on top of that the geek squad was very rude, left without even telling me what was going to be done. i got phone call 1 hour later telling me that i needed to return TV. ended up buying geek squad install so that they would bring me the TV and had to miss day of work so i could be there for them.

Have not had to use yet. So that is why only 3 stars. Cannot recommend what have not used

Too few agents. Too long to schedule. On one scheduled home service made at Park Lane Store Dallas, agent was dispatched to a residence in Arizona. I have a service contract.

I bought this for my Samsung QLED TV and I'm happy that I haven't had to use it yet

To date add I have 4 more years left on this, Geek Squad Tech personal are useless so far . They were here months ago on my new 4k tv set trying to get surrond sound correct with my home theater after I quizzed before I purchased that it would work with my already owned Home Theater System. It did not so I reached out under my purchased warranty . The tech came , was stumped , I knew more about it then the Tech. The Tech then calls another tech expert and then advised me someone else would contact for they could not figure out my issues. 4 months later still waiting to hear back.

The geek squad warranty is good except for the fact the clock starts at purchase however your still stuck dealing with the manufacturer directly for the manufacturer warranty period, Best Buy claims your covered from day one except that’s only for non covered issues. You can’t go to Best Buy for covered issues or handle the repair via the manufacturer. That part is ridiculous.