Customer Ratings & Reviews

It just didn't seem worth it. I bought a a TV for $599 and $70 for 2 year protection plan seemed pretty reasonable but it starts right away meaning you're essentially paying for 1 year because it's cuts into your manufacturers warranty.

Picture Great! Sound Awful! Great for gaming......

From my experience they taking very long to assist you and to service you. There is a fee on things and because it’s free obviously they don’t do certain things

Disenchanted with service for the second time. I won't be using them

This TV does not have a VGA port. One would think that a Smart TV would have this feature. I purchased a VGA to HDMI cable. It did not work. Could be a bad cable. I will have to try another brand cable. Also I don't like the layout of the remote control.

The insulation was great now I am trying to get service on my TV. I can’t get an appointment. Never had this problem before for any of the products I have purchased.

Read the fine print! Bought the plan for the in-home service it provided, but that cost extra money unless you pay them to install. I wasn't told that up front and I'm very upset. The technical people couldn't help me over the phone and weren't familiar with my TV. It look them longer to look-up the information in the manual, then it took me. All they wanted to do was to send someone out at my cost. Totally worthless!!!

I bought tv Lg , customer service at best buy insisted to sell me

I didn't cancel this plan I walked into the store and asked for my TV to be checked repaired or replaced and was met with some extremely bad customer service from the manager he proceeded to cancel my protection service with out any consent or even explanation he said " we are refunding you money right now sir "

Not good not at all worst Not recommended please don’t buy it

They do nothing. I didn’t know I had it as I’d call and they would look up my account and not even tell me about the warranty. Shows the type of geeks they are

I wouldn’t have gotten this protection if I knew it doesn’t cover for screen damage what a waste

Lasted 16 months. Started to have back-lit issues then no picture, only sound. Thankfully I got the extended warranty. Im going back to Vizio.

They replaced my roku with an android tv since they can't get parts. So my 5 year warranty was good for less than 2 years and they wanted me to buy another warranty.

Probably unnecessary, which is why they bother selling it.

Will be seeking refund as purchasing a model tv with such a package is just a waste of money

i hated my experience with this service. my tv had problems but they said i had to go through the manufacturer who was useless. i had a dead tv for a full year before the geek squad protection kicked in, and i haven’t bought any more protection since.

It is impossible to get anyone online to help. I had a problem with tv not reading my WiFi connection I tried resetting to factory defaults but after a day it just randomly connected to WiFi again. I’m afraid this is going to again and again.

Having to reschedule after waiting a week and a half for my tv repair. Told me the day of, an hour before the final show up time with a robot call saying they couldn't complete it and to call them back. Come to find out they don't have a part and didn't want to tell me until now. Now i get to wait another week without my TV in my living room.

I called them to get my TV serviced because there were lines running through the picture because I purchased the plan. They asked me to send a photo and diagnosed it as accidental damage without even bringing it in for service. They don't tell you up front the plan does not cover accidental damage; bad business.