Customer Ratings & Reviews

Not sure if you f the value of the price is much higher than Walmart’s warranty.

An absolute waste of $$$ this time around. I have spent hours on the phone waiting for service. I'll just include here my log of calls to Best Buy to get a replacement remote control on my TCL TV, for which I paid $75 for a two-year protection plan: • 14 Mar 22 @ 950 am called BB. Dan. “new remote in mail in 3–4 days and email soon.” • 20 Mar 22 @ 9:43, I called and spoke with Yenner because CHAT was no help. They could not find order # (of course because Dan hadn’t followed up). • 21 Mar 22 @ 9:36 – 10:00 am: called the # that Yenner gave me 866 613 9853, with ref #283704195 —waited over 10 min on hold…SPOKE WITH CHAD…he gave me same order # as in the email from Dan on 14 March. When I told him I’d already been waiting a week (not just since my call yesterday), he realized the mistake and reordered (previous was an in-home order without an appointment date, so I may end up getting 2 remotes). • NEW ORDER # 76764340, and should arrive Thurs or Fri. • 28 Mar 22 @ 9:45am—Called and spoke with Dale. He said, “Chad did not hit ‘submit’ button”; gave me new ref #: 76967624 and emailed me a confirmation # (remote will be mailed 2-day) ORDER REF # IS ACTUALLY 96957624 ACCORDING TO EMAIL • 28 mar 22 @ 1004 (Dale hooked me up with cust svs) “9 min wait—we’ll call you back” I left my # • 28 Mar 22 @ 10:13 got call back and had to wait for Lucille. She looked over previous notes, couldn’t understand that I wanted refund of $74.99 I’d paid for “Geek Squad Protection Plan” she put me on hold. • 28 Mar 22 @ ? Kayla; I explained to her, she transferred me to Mohamed (10:28am) in Primary Support. He couldn’t help, did not even have access to order #s. He said I would not have to wait and he transferred me to Billing & Renewal: • 28 Mar 22: @ 1035, Billing and Renewal—on hold As I write this I've been on hold (or talking with the wrong agent) for 65 minutes. Still waiting to speak with Billing and Renewal (20 minutes on hold).

Alway get insurance on everything. Best things they come up with.

I would recommend to use and I would purchase again

Was a no-brainer to purchase this plan of protection.

is good to have the protection , just in case something happen

Set up in my daughter room, easy setup and great picture and audio

great service, and knowledgeable to questions....,,,,,,,,

Thank you Best buy who would buy a TV , and not get a warranty!!!!

Its been around a year havnt had to use them. But good to know there at my disposal.

Great. Always recommend. Definitely worth it. Inexpensive

I like the fact I can get help if anything goes wrong with my tvs

The additional warranty was not too pricey, just hope its worth it.

I like having the geek squad on my side. I am learning how to

An excellent investment for any products you may have.

Is the best product is great protection for low price.

I like it, it is very helpful and worth the money paid

Better to have it and not needed than to needed and not have it.

Always good to get protection on items you don't know how to work

I am very pleased buying the extra protection on my products.