Customer Ratings & Reviews

Geek squad protection plan need I say anymore!!!!!

Great Customer service and respectful engagement...

Every time I have to call the Geek Squad on a warranty issue I have a hassle. When my Sony TV died after only two years, I was told I would only be given current market value of $1080 for my $1700 TV. Also, that I would not get delivery and installation and as usual I was told I am out of the service area (even though that doesn’t seem to matter when they are selling you the TV and warranty). Lucky for me the store manager agreed that this was ridiculous and got me a replacement TV of equal value and had it delivered and installed. It’s too bad I can’t devide my review into two parts. 1 Star for the terrible Geek Squad phone customer service and five stars for the store manager!

Always get the geek squad protection with everything you buy from Best Buy. They fix and replace it for free if anything gets broken or damaged.

havent had to use it product is excellent but if i do need to use it im sure ill have no issues

I always buy the longest warranty possible. Once my tv gave out 3.5 years and it was covered.

Look if you’re going to buy expensive products them be smart about it and protect them with Geek Squad

Fortunately did not have to use. Purchased the protection as insurance after my Son had an issue with his older big screen, they could not get the part and they gave him a full reimbursement towards a new one.

Haven't had to use this service yet because my sony tv boke within the first year.

I haven't had to use geek squad for my recent product purchase but I have used them in the past. They are great.. quick and know what they are doing. It's always good to have protecting especially with technology these days. Could get you a new tv for that price !

The protection plan is a great choice when purchasing more expensive electronics. Can’t beat the ability to replace something you bought if it breaks without the hassle of manufacturers. The only negatice would be the price point.

The team came as planned removed old stove had new one up and going in less than 30 minutes great service and experience.

Based on previous purchases for different items, I didn’t hesitate to get this for my Tv. Actually I get the geek squad protection for all my purchases at Best Buy.

My TV was having black spots and Best Buy was super quick to take care of my issue and replace my TV

best buy and their employees are always taking care of me , thats why i keep going back. love this place and their people.

Seamless replacement. I had a warrantee issue. They suggested an alternate brand.

I have not use this plan, but i have used it on previous TV's. I was able to walk in with a dead tv and walk out with a new tv during those experiences. Not cheap, but good peace of mind.

Excellent service provider with Geeks Squad production

The geek squad is always so helpful and knowledgeable. They are also very friendly.

Geek Squad Protection worked out for me in the past. This is why I bought it again.