Customer Ratings & Reviews

Love geek squad services. Been the best warranty I could ever ask for!

Great protection for the price can never go wrong with a protection plan

Geek Squad setup and installed my OLed tv and my sound bar system.

I always get the protection on major purchases and they're good on their word. Evens flooded GoPro was replaced!

This protection plan was great it replaced my old tv

extra fast service and extra help with product when I had an issue

When I’ve had to use geek squad I’ve had pleasant experiences.

Always pay for insurance because you never know when you will need it

Great piece of mind! Worth the money and bang for the buck!

The warranty that Best Buy offers is hands down one of the best, especially when pitching out-of-box items

Awesome services Always there, making sure customer is satisfied So far, Getting better in Customer Service

Just a pricier of Mind to have extra coverage of protection

The best warranty is at Best buy geek squad is great

The 2 year protection plan was recommended to us by one of the associates.

Had to use my warranty three times for my 4K Vizio TV. I'm very cautious and careful with my things especially if they're expensive. So it angered me to see that the Geek Squad techs scratched up the back panel of my TV near the screw holes. Forgave that since it's the back of the TV. Whatever. Then I needed another repair for a flickering issue. The agent and tech sent for diagnosis and repair this time where great and careful. But when I needed a third repair, the agent sent for diagnosis HIT my TV to "check for loose cables". He struck it three times on the top of the TV. Probably became angry after I told him I wanted a TV replacement cuz the second agent said I would qualify if I needed a third repair. Told him to leave my house. He said he would call back later to see if a TV replacement was approved. Never called and come to find out he set up an appointment for repair without informing me and the number I called the guy told me no TV would be replaced. Spent hours trying to place a complaint on this guy named ARBEN and it was a hassle on itself. Then the appointment he set up was impossible to cancel. They never came but to this day I get reminders through email to reschedule my appointment which I'm not going to. From now on I'm not buying any warranties unless I'm guaranteed a replacement instead of repair. Bought an Xbox One X a few weeks ago and rejected a warranty. Now if something breaks, I'd rather buy new than deal with the headache Geek Squad provides.

Great Price and coverage. Have always purchased a Warranty with Best Buy.

Good, inexpensive plan to make sure I don’t lose money

Whenever I buy things that the geek squad is need I gets the protection

Always good to protect your investment on any electronics you purchase.

Hopefully if I have any issue and have to use this I won’t be dissatisfied