Customer Ratings & Reviews

I was under the impression that I get the replacement item..but they did not,they gave me a credit and really it’s not a full credit it’s like a minimal credit that you can use towards that Item,in my case it was a TV. I don’t know how the assessed value off the TV to the credit they offered me but I had a top up to get another TV... And by the way they Will ask you to bring the broken item or broken TV in my case And will keep it..Will probably fix it and sell it again on the open box items If it’s fixable

Great protection on tv easy if use and the customer service is definitely outstanding with best buy

Geek Squad did a great job on getting all the viruses out of our computer! We have not had to even use Geek Squad!

Love geek squad ! They help so much and do a great job every time !

The agents that mounted my tv were amazing. I love Geek Squad.

If you have a major purchase you have to have Geek Squad. Very knowledgable I have always used them

I love it! Will help in case have any issue highly recommend

My youngest son used to work gor Bestbuy years ago and he always recommended the Geek Squad protection plan.

There is nothing like having the peace of mind when making a big purchase! It’s nice to know, if needed, there are experts available to assist

Geek squad is very knowledgeable about the products.

So far, it's been 2 years and the TV is STILL good. I hope I can use this just in case. I only got 3 years left.

Haven’t had to use this but love the fact they will come to the house and I don’t have to take it to them

I almost always purchase the Protection plan. The "Geek Squad" protection is the one I prefer. Knowledgeable staff, prompt service. Great people to deal with.

Geek Squad always provides great service, agents are knowledgeable.

Make sure to purchase the Geek Squad service on all you electronic devices. I found out the hard way!

Good peice of mind from a place i trust cause they support everything they sell

Haven't needed them yet for my TV but they were great when I bought my computer and needed them. I know it will be the same if problems occur with my TV.

I didn't want to buy it because I was already spending a lot, but it's worth it for as soon as something goes wrong with your new expensive electronic!

They arrived earlier than expexted, placed it in the room i wanted it in, very professional

Had minor technical issues which employees helped me with over phone. Happy to say that I didn't need any major issues with my equipment