Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 3691 reviews
(3,691 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy charging a lot of money for this service. And all it was worth to us was about 1.99 dollars. We had terrible service. So we canceled the service.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek Squad wouldn't help because of a factory one warranty
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
What is this??
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not accept this coverage so not sure why it says I purchased it. I don’t see on my receipt so if I look at my credit card I will seek reimbursement
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
In case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason i had to purchase this was because best buy decided to send me an opened item,
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
What a waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item I bought this for came damaged beyond repair, returning the sound bar so no need to utilize this plan.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not sure what they are for,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called them about our sound bar system and it was going to cost $129 for them to come and look at it!!!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello DEK51 – I apologize for the confusion on the coverage of your Geek Squad Protection Plan. The coverage on a sound bar extends to in-store service, not in-home. You can make a reservation to visit us at www.geeksquad.com/schedule and bring it on in at no charge. We’ll check it out and send it to a service center if needed.
Rated 1 out of 5 stars
not necessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to use the geek squad and have them repair something in a good amount of time or even use it at all. I would suggest not purchasing.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not necessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to use the geek squad and have them repair something in a good amount of time or even use it at all. I would suggest not purchasing.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I don’t know why you would pay for this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If there’s no start I would pick that. They trick you into paying for this and when you have a problem they can’t even fix your problem
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't never seem to get them to answer their calls
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Hammond Best Buy is horrible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible sound and horrible service at Hammond LA Best Buy!
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I DONT LIKE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT DOES NOT COVER BROKEN SCREEN ON LED TVS ... AND ON CELL PHONES YOU NEED TO PAY A DEDUCTIBLE ... I DO NOT RECOMMEND IT
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never came back to fix problems we had and been having.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re at guarantee is false they only go and fix things for you they know sing
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
i did not buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i did not buy this and have no idea why its in my review list. now i wonder about security at best buy
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for reaching out about this. I'm sorry to hear that maybe you were charged for it. We can definitely look into this and help you out if you'd like. To get started, you can either connect with your local Best Buy store or call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not buying this in the future did not cover what I wanted and had to cancel the membership
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Never purchased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never purchased this item and I don't understand why it is listed for me.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband bought this product; therefore, I can't review because it's in a reno home.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the purchase. We've never actually been able to use the protection plan because nothing has died before the plan expired
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
i canceled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not purchase this twice and kept getting charged I canaceled it. I do not want it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to reach out to us about this. I'm sorry to hear you're getting charged extra for it. We'd be more than happy to dig into this for you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.