Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 3709 reviews
(3,709 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geek Squad sent my broken speaker back — total sca
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a JBL PartyBox 110 from Best Buy in Daytona Beach with a 4-year Geek Squad Protection Plan. The speaker stopped charging, and the LEDs on one side went out. Should’ve been an easy warranty claim—but it turned into a complete mess. First I was told to bring it into the store. Then I was told to ship it out. I spent over 2 hours on the phone, got transferred and hung up on, and was finally told by a manager they’d likely replace it if I went back in. I did—twice—and still got nothing but a runaround. On top of that, I had to pay out of pocket to ship it using a label they gave me. And after all that? They just sent the same broken speaker right back to me. No repair. No replacement. Nothing. I’ve wasted hours of my time, money, and fuel—and they’ve done absolutely nothing to honor the plan I paid for. Total joke. I’ll never buy another Geek Squad warranty again.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 5 out of 5 stars
Great Service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always does a great service! Worth the money. Great communication!
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great Plan!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase the protection plan with all my electronics. Used it a couple times and Best Buy honored it with no hassle!
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the extra money. Hassle free for repairs and replacement.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Excellent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always buy the geek squad protection it’s with it
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely get this, Best Buy has excellent service
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Like to have protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this just in case my new tv needs it. I hope I don’t have the chance to use it.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad is always there!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Geek Squad Protection for tech reassurance is only a phone call away!
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Best consumer product protection plan ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad protection program is everything and it makes sense.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the best . everything you need to solve your problems quickly
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Still got warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned one sound bar for another. Still got protection on replaced bar
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
greek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worth the additional purchase it is a must have in my opinion
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great back up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love to put reaSonably priced protection on products
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
geek squad knows their stuff
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Premium white glove service from the best at Best Buy. I love this company!
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Be a geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use and communicate with the service representative
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Installed my tv and looks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely worth the money just for peace of mind.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Perfect 4 year warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great warranty I recommend all to purchase for it will keep you covered at all times
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Insure your stuff
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection package have always baught with my major electronics when offerd
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
safety first
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They keep your warranty on file digitally so you dont have to worry about missing placing it
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Excellent coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent coverage The price for coverage is nothing compare with coverage I would really recommend this option.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friend


