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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 3701 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 168 Showing 3,341-3,360 of 3,701 reviews
  • Rated 4 out of 5 stars

    Geek Squad Protection for my speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Geek Squad Protection for my speaker!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great place to shop and great service always.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad this protection was available to me with my purchases. I purchased a tv and sound bar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got just in case something is wrong for my home theater better to be safe then sorry .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used it but good price for 4 years . .....

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Time will tell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection plans offered by stores are usually not great and they will often try and get out of honoring warranties. This protection plan was a good price and I know speakers can blow out easily. I was assured I would get the upgraded model replaced free of charge in the event of malfunction which made me feel better as I purchased a discontinued item.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like always, I appreciate this kind of service...... :)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we got the protection for that "just in case" wasn't to badly price for the peace of mind

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I purchased haven’t used yet but good to have

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for a warranty. I haven't had to use it yet, but feel better knowing I have it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just know that I can Not take a chance without having it. I enjoy the piece of mind.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Haven't needed to use it yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its always nice to have access to help if its needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great surround sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really debating on whether to spend this amount of money, but glad I did. I really like it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Must get

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually buy this for every piece of tech at Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Haven't used my warranty yet but I appreciate it..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just in case I'm glad I purchased it all new if anything happens to my new stuff...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haina the help me was not nice was really rude but the second guy was really nice and helpful

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Difficult to Get Hold of the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While they have fixed problems in the past, I had a problem getting in contact with the Geek Squad about an issue with a TV a while back. Eventually, the store manager had to intercede and provided a solution to the problem. Best Buy needs to make it very simple to contact the Geek Squad, even by phone if necessary, which was impossible at the time of my problem. I should be able to call; on the menu there should be a "Talk to a Geek Squad member" option; and a live person answers the phone. There is no excuse for it to be otherwise.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 4 out of 5 stars

    Protection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing much to say as it’s just additional coverage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was very helpful when needed. They resolved my issues without hesitation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    installed a ssd in my computer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SSD response is quicker than HDD. Glad I did. Thanks

    I would recommend this to a friend