Customer Ratings & Reviews

I haven’t used this yet, but after my last sound at crapped out literally 1 day after the warranty expired, I was for sure gonna be protected this time around

Haven't used it yet but I've found if i get geeksquad warranty for items over $100, I feel better

It's always good to be protected, but when it comes to a high quality product, you are rarely gonna get burned - especially if you routinely stand up for yourself. The definition of middle-class is "under paid, and over insured"

Wesley chapel store geek squad is worse squad, lazy people, i have to return ny bose subwoofer bacause there’s crackling noise, instead of they should be the one dealing with the return to the manufacturer they let me do everything including including sending it back to manufacturer, i just waste money paying the protection plan

Great value. Great service. Great utilization. Sometimes minor things are missed & turn around times are unreasonable for repeat customers (at times).

Had this plan purchased the same time as our soundbar. Two years and a few months later, I notice the subwoofer not working. Took it back but protection plan expired. It happens, so had to buy a new soundbar and another protection plan.

I bought an extended warranty on my Samsung tube pre-amped Blu-Ray and 5.1 surround sound system. Unfortunately, it began to fail me near the end of the warranty. I took it to the store, who checked it out and told me it was fine. What they didn't tell me was that they needed me to bring the speakers in with it for them to test it properly. All they did was to play a movie in it and declared it fine. I returned it a second time with the speakers. They sent it out for repair before my warranty expired but it had expired by the time the repair center received it and got it on the workbench. Then they wanted to charge me hundreds of dollars for the repair. After getting nowhere with the Geek Squad worker drones and the Geek Squad manager, I finally asked to speak to the store manager, who saw my dilemma and made a command decision to replace my unit with a newer similar unit. The store manager kept me as a Best Buy customer, but I am done with Geek Squad at present.

Over the phoe not too helpful eventually got it but not too happ

i recently had a sharp tv that failed. geek squad made 2 trips out to try to fix a $379 tv. wow .... finally after a bit of complaining they replaced it

It was delivered quickly and easy to set up. I’m happy with my purchase

I want to see the terms and conditions of the plan I purchased, this site keeps me going in loops, not good sign for a serious company

For the price of the open box vs the retail price this is an ok soundplate. I definitely would not pay the retail price for the soundplate because I believe there are better ones out there for the price.

Was going to order it. Until doing further research. It’s an older model. If you’re into older models, then sure.

Staring to make a slight buzzing noise when more bass comes though

Plan price changed and they wouldn’t adjust it. Otherwise the tech person was very nice.

These work amazing and I have been using them for years.

Great find for the price. It was a gift and hook up was pretty simple good find

I gave a three star rating because I can't actually rate something I haven't had to use, thankfully.

I don't even know that this item is so I cannot supply you with any comments.

I have not ever needed it but I have it if I ever do.