Customer Ratings & Reviews

Geek Squad agents are truly experts in computer diagnosis and repair. We have had several computers repaired by them over the last several years, and they always diagnose and fix the computer correctly the first time! We have recommended them to many friends!

Totally worth the protection if you were not real text savvy and I am old and my mother is old and we needed help and the geek squad is great it’s worth the money if you want help 24 hours a day

At first was not sure about taking the Geek Squad protection but now I have to say their staff is excellent, the service is quick and well done and it is nice to know if something does go wrong with my product they will tend to it in a professional, respectful manner

It was a great experience and hassle free . The agents came and did all the work included mounted it on the wall . Amazing work guys

Super super , go get it now you will super satisfied

I installed everything that I purchased on 6/4 and 6/5 myself (TV and soundbar) have not had any problems.

I’m recommending to everyone should purchase extended warranty on electronics

The staff was very helpful in finding the product I need. My device is working very well. The agent was very professional. Wearing masking per CDC guidelines. Install my product and product is working well.

I had a very expensive plasma screen television covered under this plan. It went out a few months ago, and Geek Squad was very helpful in attempting to repair it. The TV was never fixed, and because Best Buy no longer sells plasma screens, I was able to get store credit for the product.

Best Buy's customer service team is exceptional. They treated us like royalty when we returned to non-working laptops for refunds and again when our online purchase was messed up. They resolved all of our issues immediately and fairly. I couldn't have asked for better service.

Every time I purchase any technology from Best Buy (TV, laptop, ect..) I would always purchase Geek Squad protection. In case anything happens, I would always stay protected at all times. I would definitely recommend buying Geek Squad protection for every purchase you make.

Excellent service refund the money that i pay for my tv

Love their warranty on anything. We only buy from Bestbuy because of warranty and excellent Geek Squad

Helped with step by step instructions when I needed it to install my projector and connect it to my phone.

Nice to have support from Gerk squad. Greatful to have a warranty

A Protection Plan is a must and Best Buy stands behind their word. I have used it and I was amazed how professional the staff is and how quickly everything was taken care of. Thank you, Best Buy!!!

Very good article, very good treatment and service, excellent product. Very pleased and totally satisfied, it was a necessary purchase and in good weather. A great experience in the process and time during it.

The warranty is a great savior, it is just like having insurance on your appliances

If this tv is a lemon then I have a safety net. I hope I don’t have to use it

Purchasing geek squad protection was a easy decision I know that my purchase is protected and I have a knowledgeable team at Best Buy true geek squad if something is wrong with my investment of my TV