Customer Ratings & Reviews

Absolute rip off I did a three year on my laptop (luckily I'm tech savvy and cloned the OEM m.2 solid state hard drive to a Samsung Evo 1 TB. Well the point is I came in with a problem I was getting blue screens with a :-( saying problem and I kept boot looping and they said the only thing we cover is cracked screens or external damage no software problems When I purchased it I specifically asked if they do internal and external damage they said yes.

Customer service finds ways to Not allow customers to use this paid service. You speak to foreigners who don’t speak English and require you to speak repetitive. Claims that they don’t see the repair plan yet receipt shows that I paid for the plan

I called in a week after purchasing the TV and a two-year protection plan. A week later I called to extend the plan to five years. The representative told me it went through, but it didn't. I will be purchasing from Amazon from now on.

Bought a tv with the warranty for peace of mind Best Buy had meon wait for 20 minutes to have me call the manufacturer who was closed to wait of the phone another who knows how long to get back with geek squad

I haven't received or had to use yet but I'm sure it is good.

Gimmick. Everything is "bring it in" .... "make an appointment." Best Buy closed in my neighborhood so nearest store is 20 miles away!!!! I'm so disappointed with the experience on my expensive gaming laptop that barely lasted 2 years. This is my second or third bad experience with Geek Squad, but baring the unforeseen, my last.

Haven't had to use yet. We'll see if they honor it, then 5 stars.

I have purchased 4 flat screen TV's from BB, I also purchased protect plan for all of them, however when I needed said protection I was told it does not cover cracked screens. I was told when I purchased the TV's AND two computers I was told that the protection plan covered 'EVERYTHING I COULD POSSIBLY THROW AT IT". They even have advertisements on their website that the plans cover everything. Monday when I needed to use the protection I paid for they tell me, "sorry but it does not cover cracked screen". I know dozens of other people that have been told the same thing about the protection plans and the same thing happened to them. Best Buy used to be the only place I considered when making a purchase of any type of electronics, NO MORE BestBuy, you have lost a very loyal customer.

Too small - Picture was not sharp. Sorry I had to return it.

Really never had to use it just the initial time when purchased it. Had a problem when I purchase home office I mistakenly deleted the install email when I call geek square to resent the email they wouldn’t due to membership expiring and indicated just to resend email I had to re-purchase membership. So I informed them to refund my money for the purchase of office home and brought it from Amazon instead.

Good option to protect your appliances for at least a few years

I bought tv Lg , customer service at best buy insisted to sell me

Not good not at all worst Not recommended please don’t buy it

I bought this just to be safe. I am hoping that I never need it.

It's little expensive but always good to have for peace of mind.

Hopefully I won't need it, but I did buy the Geek Squad policy.

reliable service if a problem should occur. it's worth it

Could be a lil more professional but overall they alright.

Not helpful at all. They still very much charge for everything.

It can never hurt to have extra protection with the Geek Squad