Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30858 reviews
(30,858 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the geek squad and the way they sell it to you sounds so good til something happens and they say it doesn’t cover that.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Mehh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just like any other warranty thus is a sucker buy.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Confused
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea of how to use it. There's no clear explanation on the website of who and how to contact for replacement of product.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Didn't help me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This didn't help when my screen broke. I had to buy another $1800 tv after 3 months.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Believe what you read not what your told.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty sounded great until it was needed. Im now told what it doesnt cover as I was sold on its worry free. Buyer beware
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless, LG wont fix tv under manufacturer warranty, and geek squad wont do anything because its still under warranty. Whats the point of spending 120 for geek squad
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont even spend your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst. I spent 1 year trying to get someone out here to fix my TV or at least look at it, no one Ever called back
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Customer service from Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it, they didnt even fix broken TV. They kept telling me to go to MFG even though warranty was expired. No help and support from Geek squad to tc of my issue.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection Plan Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this crap covers stuff that’ll never occur. If your screen gets broken on a TV they will not fix and/or replace it. Just a waste of money thanks Best Buy for nothing.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
SMH
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not even end up needing it. What a waste. SMH.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sc@m protection plan
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Believe the 1 star reviews. Had many calls about my issue and i ended up wasting my time to find out it is just an extended warranty.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Extended warranty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trying to read the terms of my extended warranty. All I get is a notice to sign back into my account. Over and over. Its crap. I feel like I got ripped off.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out about this. I'm very sorry to hear about this poor experience in reading the terms for the Geek Squad Protection. We'd be happy to help out in fixing that for you. In the meantime, the full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions. We may also be able to email you the terms and conditions. If you would like support, please call us at 1-800-GEEK-SQUAD (1-800-433-5778).
Rated 1 out of 5 stars
Best Buy stole from me. I'm getting it back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a total scam. You get told when buying the TV that you're paying for accidental damage protection. Then they steal your money and say the TV isn't covered. I'm getting even.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money spent. It is very frustrating to try to get a problem resolved thru this
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
This kind of service is not work for cheap items
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should not buy this. 'Cause an Item was so cheap and Service plan is 1/3 price of the item. If something happens I can buy new one.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad is not worth ur $$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ugh….geek squad customer service is terrible…my experience. So not worth the money and definitely not worth the time it takes for them to “fix” the issue if u did purchase their “extended warranty “
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Never know
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You never know when you need this overpriced non guaranteed benefit....
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
not 2017
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this March 2018 NOT 2017. Do not try and cheat me out of a year.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Toni –
We’re sorry to see there may be an issue with your plan, but thank you for taking the time to write and share with us. If you still require assistance with this, please give us a call at 1-800-433-5887 so we can help.
Rated 1 out of 5 stars
Don't buy this insurance, its simply crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this insurance to cover 65 inch LG TV , while my wife watching television big spark came up. No damage from outside, where is complete screen is blurred. Technician did a visual inspection , he confirmed no damage from outside but internal panel was damaged by a point of impact, that will not be covered under this policy. Simply crap product , don't waste your money like me.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Tirru,
It's never fun when our tech doesn't work as expected. I'm sorry for any disappointment that you experienced with your recent repair request. My understanding is that the Terms & Conditions of your Geek Squad Protection Plan would not include coverage for a broken or cracked screen (https://goo.gl/cDfRu9). I apologize for any disappointment that this caused you. You may be eligible for a pro-rated refund for the remainder of your plan. To check and potentially have this processed through, please call 1-800-433-5778.
Rated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought protection plan tv broke took it to geek squad said it wasn't covered so I no longer need protection plans are to purchase electronics from best buy. In the long run I'll save money by going else where ✌
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there, Tommy. Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.