Customer Ratings & Reviews

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

I always purchase Geek Squad protection for my higher price Best Buy purchases. I like having Peace of Mind!

The guys that came out were very professional and knowledgeable about what they were doing.

The agent educated me about the warranty with the purchase of my new smart tv

I appreciate having the Geek Squad Protection Plan - as my best insurance on my new iMac desktop computer. Trustworthy guidance and always available.

While I haven’t used the geek squad services yet, it is so nice knowing I have protection on larger purchases.

The protection plans from BB are really the best. I hope it stays this way.

Agents helped me set the TV. Haven't had to use the service after it.

Amazing product, I suggest this to anyone. It is of great quality, reliable and advanced.

Amazing product, I suggest this to anyone. It is of great quality, reliable and advanced.

Great guys. Glad I purchased the protection plan. Will always add this to my purchases when available.

I have always loved Best Buy replacement plans, they truly do honor their lemon policies and they try their best to address the problems.

We have excellent experience with the Geek Squad. I called them on our new tv when we had an issue using Netflix. They were very helpful.

Bought this for the tv we got my mom. It was easy to install and the price was great.

Never had a problem with anything from Best Buy. They’ll always fix or replace with few if any problems

I always purchase the protection plans. They are so valuable and worth the money if you need a repair!

You never know what can happen! Love having this security that it'll be fixed or replaced. Specially for the price you pay for these things!

Love that Geek can help with tech problems or questions answered when I need it

I’m glad I bought this not so expensive protection plan. My remote went haywire and it was replaced for free.

Great warranty for the price. Have not had to use it yet, but hopefully they honor what they advertise.