Customer Ratings & Reviews

Got me a new remote for my big TV original didn't work

Again, pays for itself to make the investment of protection. Never makes me feel like I lost out buying the extra coverage

Easy to secure. Reliable. No hassle to use. Reasonably priced.

I always bought the protection to all the items I bought it’s the best!!

I haven't had to use it yet, but it is nice to know I have it. It is for insurance and peace of mind.

super helpful service and knowledgeable people working, so always feel like you're getting the best service

there pricing for these are always the best around the holiday time. i always get one for big ticket items

Thanks Best Buy protection plan is very important to have on appliances.

Haven’t had to use. It’s nice having the piece of mind thought.

Please do yourself a favor buy this warranty. Its the best in the industry.

Is really good protection plan. They have good price and good protection

Great. I would definitely recommend to family and friends.

Every time I have used the protection program it has worked great. Sometimes it feels overpriced but when needed it’s great.

I don't normally buy service contracts but in this case the price was right and the security just feels good.

Had to use my warranty three times for my 4K Vizio TV. I'm very cautious and careful with my things especially if they're expensive. So it angered me to see that the Geek Squad techs scratched up the back panel of my TV near the screw holes. Forgave that since it's the back of the TV. Whatever. Then I needed another repair for a flickering issue. The agent and tech sent for diagnosis and repair this time where great and careful. But when I needed a third repair, the agent sent for diagnosis HIT my TV to "check for loose cables". He struck it three times on the top of the TV. Probably became angry after I told him I wanted a TV replacement cuz the second agent said I would qualify if I needed a third repair. Told him to leave my house. He said he would call back later to see if a TV replacement was approved. Never called and come to find out he set up an appointment for repair without informing me and the number I called the guy told me no TV would be replaced. Spent hours trying to place a complaint on this guy named ARBEN and it was a hassle on itself. Then the appointment he set up was impossible to cancel. They never came but to this day I get reminders through email to reschedule my appointment which I'm not going to. From now on I'm not buying any warranties unless I'm guaranteed a replacement instead of repair. Bought an Xbox One X a few weeks ago and rejected a warranty. Now if something breaks, I'd rather buy new than deal with the headache Geek Squad provides.

It's worth it for almost anytime doing an elaborate home theater install, pays for itself immediately.

Well worth the money, they have saved the day more than once.

They assisted in setting up my computer so it was ready to use when I picked it up.

Geek squad protection is always a great idea. Boomer Sooner

They did it all. Seamless. Informative. Great service, and gives a peace of mind.