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Customer reviews

Rating 4.7 out of 5 stars with 25357 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1180 Showing 23,581-23,600 of 25,356 reviews
  • Rated 3 out of 5 stars

    Eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not helpful at all. They still very much charge for everything.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV Is great! Tv is worth buying but geek squad is a joke. If your thinking of getting “geek squad protecting” might as well throw your money to the trash.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hearing that our Geek Squad Protection did not present the great value we believe it has for you is disappointing. We thank you for your feedback and would love to hear more so that we can notate it for later review as we work to continually grow. If you'd like to share more about ways you believe we can improve our Geek Squad Protection, we welcome that feedback over the phone at (800) GEEK SQUAD which is (800) 433-5778.

  • Rated 3 out of 5 stars

    Always get this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It can never hurt to have extra protection with the Geek Squad

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overrated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv never. Break get it for sound equipment tv is not worth it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Warranty. TBD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it but hope I don't have to use it. Time will tell

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Extra Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use my geek squad but at least I have it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek is only to stole your money that’s it. I purchased 2 geek protection and in both situation I have to buy a new product. Totally waste of money. Never ever going to spend my money on geek or Best Buy.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 2 out of 5 stars

    Geek Squad unavailable initially

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good. Can't utilize untill after manufacturer's warranty runs out!-- Thus not worth the extra cost!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    no a good resolution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the quality of resolution is no a good as mentioned on the merchandise

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed in Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do not cover what you think they will. Also God forbid you need to get a refund for a service plan its like pulling teeth. So If you buy a 3,000 TV dont waist you money on the service plan they won't cover it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Haven’t needed it yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought because I’m a tech dummy nice to know it’s there

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I didn't use this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service I paid for expired about two and a half months before my TV quit working (no picture), so I didn't get to use it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Future score pending.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave three stars because haven’t use this service yet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Feeling safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this because I've heard good things about The Geek Squad.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    5-Year Standard Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5-Year Standard Geek Squad Protection) this what it gets you best buy will sale you a 50" Insignia but will not let you bring into store to get check out and see why i wont work will had off to sum out fit in Kansas n they decide when to come look @ it Geek Squad has me for a Appointment on the 18th but White Eagle Technologies has it as when we can get parts if no sound r black screen n will not come on what PART IS going to fix this will be the 2nd in 2yrs i dont talk bad bout a biz ness but 2 weeks for a answer is wrong

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    A little bit disapointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    slow to respond but they do what they say they will do..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know that I would ever buy a protection plan again

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Probably good, but unused

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll use it if I need it, but I doubt I will in 5 years.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Necessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's always a good idea to buy insurance for your TV

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good service but difficult to get large/ heavy items serviced

    I would recommend this to a friend