Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 25357 reviews
(25,357 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 3 out of 5 stars
Eh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not helpful at all. They still very much charge for everything.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV Is great! Tv is worth buying but geek squad is a joke. If your thinking of getting “geek squad protecting” might as well throw your money to the trash.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hearing that our Geek Squad Protection did not present the great value we believe it has for you is disappointing. We thank you for your feedback and would love to hear more so that we can notate it for later review as we work to continually grow. If you'd like to share more about ways you believe we can improve our Geek Squad Protection, we welcome that feedback over the phone at (800) GEEK SQUAD which is (800) 433-5778.
Rated 3 out of 5 stars
Always get this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It can never hurt to have extra protection with the Geek Squad
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Overrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv never. Break get it for sound equipment tv is not worth it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Warranty. TBD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it but hope I don't have to use it. Time will tell
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Extra Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had to use my geek squad but at least I have it
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek is only to stole your money that’s it. I purchased 2 geek protection and in both situation I have to buy a new product. Totally waste of money. Never ever going to spend my money on geek or Best Buy.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Geek Squad unavailable initially
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good. Can't utilize untill after manufacturer's warranty runs out!-- Thus not worth the extra cost!!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
no a good resolution
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the quality of resolution is no a good as mentioned on the merchandise
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed in Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They do not cover what you think they will. Also God forbid you need to get a refund for a service plan its like pulling teeth. So If you buy a 3,000 TV dont waist you money on the service plan they won't cover it.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Haven’t needed it yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought because I’m a tech dummy nice to know it’s there
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
I didn't use this service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad service I paid for expired about two and a half months before my TV quit working (no picture), so I didn't get to use it.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Future score pending.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gave three stars because haven’t use this service yet.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Feeling safe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this because I've heard good things about The Geek Squad.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
5-Year Standard Geek Squad Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5-Year Standard Geek Squad Protection) this what it gets you best buy will sale you a 50" Insignia but will not let you bring into store to get check out and see why i wont work will had off to sum out fit in Kansas n they decide when to come look @ it Geek Squad has me for a Appointment on the 18th but White Eagle Technologies has it as when we can get parts if no sound r black screen n will not come on what PART IS going to fix this will be the 2nd in 2yrs i dont talk bad bout a biz ness but 2 weeks for a answer is wrong
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
A little bit disapointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.slow to respond but they do what they say they will do..
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know that I would ever buy a protection plan again
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Probably good, but unused
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'll use it if I need it, but I doubt I will in 5 years.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Necessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's always a good idea to buy insurance for your TV
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good service but difficult to get large/ heavy items serviced
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friend
