Customer Ratings & Reviews

They canceled my insurance after the light in the t.v blew after a year. Yes I got a replacement but what's the point of having a 5 year insurance if they can cancel it after 1 repair

Iv called multiple times since i bought my tv to get it fixed and i keep getting the runn around and told to call the tv manufacturer for their warranty when i bought warranty through bestbuy

Overpriced, overrated, overpriced, overrated, overpriced overrated

This TV does not work with my Alexa. I have requested another TV but told that I was going on to be charged $133 on install of the TV from where y’all bought a TV here that don’t work properly. If I wanted the TV that don’t work properly, I could’ve kept the one that I had. It works better than the TV that was bought here.

Audio sucks! Internet channels audio keeps going. Even after restarting with restarting. This tv is a lemon! Need a total replacemen

Honestly I'm just here for the points. Its still not really worth it.

What was the point of getting the warrantee on my tv with you guy when u wont even help me with and made go to Samsung to find my ways to get my tv fix but they to where cluess what they doing with them sending me to different departments.

Couldn't access service for an out-of-the-box problem with the covered TCL tv I purchased due to poor website functionality, although I did get an email after giving up that advised me to do what I had tried without success to do. I really don't know if there's any real value to what I purchased except for just extending the timeframe for returning the covered item for replacement.

They mostly send out your product to a third party. To be honest, they really don’t serve a real purpose, just as the “middle man”.

Being able to contact someone, anyone about our warranty has taken months & been a nightmare. When we finally got somebody, they gave us a confirmation # & said we would get an email to set up an appt. Never got it. Now on hold for over an hr & automated says we have appt. Today (before talking to anyone). Agent says we need to schedule, then put on hold 5 times, then dead air & hung up.

PLEASE be aware that your warranty STARTS the day that you purchase or accept delivery of product. Unlike other stores whose warranty kicks in a year AFTER the manufacturer's warranty ends, Best Buy's Geek Squad starts the moment you either leave the store with your purchase or accept delivery of your purchase. If I had realized this, I never would have purchased my Insignia NS-55D420NA16 55" HD TV from them. Because of their warranty rules, I will NEVER purchase from them again and I will recommend to my family and friends not to purchase anything substantial that will require an warranty from Best Buy.

I just purchased some things and was told I needed to buy queek squad protection. And I see I purchased it 2x. Is it not in the system? Because I was asked to buy it again.

DID NT GET IT NOT THE BEST TECHS. TO DEAL WITH ATATUDED MABY BAD WHO KNOWS DELT WITH TWICE LIKE I SAID MUST OF HAD A BAD DAY OR NIGHT.

Samsung TV melted, they still would not credit my best buy charge account!! Best GEEK came to my home said I banged it there is a BIG difference between a TV melting and a bang!! BESY BUY IS A TOTAL RIPOFF EVEN AFTER PURCHASING THIS SERVICE!!!

Whats the use of buying the geek squad if i had to contact Roku specifically for an issue with my TV. I do not understand this.

They would not unwrap and inspect my dishwasher they dropped it at the door would not allow me time to open it myself said it wasn’t their job they were too busy and had to go. They told me they wouldn’t drive their big truck on my concrete drive they would carry it from the road they showed up drove right to the door then told me they were going to carry it more than 50 feet.

I was told my tv would be covered under several situations.. but when time came that it needed repaired, first tech said yes it is covered. Then went to set up an appointment to be repaired and was told No they would not repair it.

Tv went out, there saying it's going to take 2 weeks to get some one out to my house, then who knows how long for the parts or replacement.

Scam. Terrible service. They waste people's time and aren't honest.

Poor customer service. Customer service would not renew my geek squad protection on a tv that was exchanged. Very unprofessional customer service rep on the customer service 800 number.