Customer Ratings & Reviews

Hopefully won’t ever need to use this item. But can’t beat the price if I need it

Haven’t had to take advantage of the warranty yet but it gives me a piece of mind

Get these Everytime I buy a TV .and have used it Everytime do the 5 year one

It is sad that after 10 years, The Geek Squad is no longer what it used to be. I used to love working with them. Now there are massive hold times- they warned me over and over there were 2-3 hour waits. It was almost as if they did not want to assist and were hoping to scare me away. When they finally connected to remote into my computer, they failed to resolve the issues not only once, but twice. The agent had me sitting at my computer for 2 hours to assist then told me he needed to check something and would be right back. He never came back after two more hours I finally disconnected and tried a new agent with zero results. I waited that long because they repeated over and over the hold times were long and I was afraid of losing my spot! It appears all the agents are from a foreign country and did not really understand what I was saying in our chats. It would be nice to have agents who speak English as their first language in order to serve the clients better. I have now contracted with a locally based IT support company who fixed my issues in about 45 minutes.

They replaced my 55" T.V. with no problem. Glad I got the warranty.

The Geek Squad is very responsive and knowledgeable.

Can’t buy electronic at Best Buy without geek protection! Always a good buy!

A warranty can come in handy for a tv that goes bad.

Great customer service and coverage on my high tech HDTV

Its worth purchasing a protection plan for your tv

Called about a problem and they hopped right to it

Always purchase geek protection, it will save you money in the long run.

I think buying this kind of protection for the TV that that​I bought is a good deal.

It's comforting to know our purchases are so well covered by Geek Squad. Thanks Best Buy

If they can't repair they'll replace with a new one.

Very Good this is an amazing thing I bought. Super!

love this TV such a great picture and high quality

Product is awesome and Best Buy is a great conpany

Protection is always important and geek squad for the most part do a good job

Best buy it's a good store with the green squad protection no complain.