Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 25365 reviews
(25,365 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Unknown
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had to use so don’t know if worth it…………….
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Wasn’t given proper info
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Tv got damaged when the Geek Squad came out they said it was not covered because of physical damage but when I purchased 1400 dollar TV and 250 dollar warranty they said it cover everything. As of today I am officially done with BESTBUY.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you very much for sharing your thoughts with us. It's always frustrating when accidents happen and tech is damaged as a result. While Geek Squad Protection for televisions would cover things such as malfunctioning internal components and dead pixels from the result of normal use, it wouldn’t cover accidental damage from handling. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Rated 1 out of 5 stars
PATHETIC AND DREADFUL!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GEEK SQUAD A JOKE!!! Horrible customer service. I called 11 tim s for someone to fix this issue, still no response!!! And you can’t get your money back either!!’
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased the warranty for a TV I purchased. My television needed repair so of course i called to get the support i paid for. Well that worthless i asked for a refund they said i would get it that was in 2020 still waiting
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not what i expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I payed for this service and every time i called to get help i got the run around and then quoted some outrageous additional price
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Great to have just incase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had to use them but it’s nice to have incase
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Extended warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know how I feel about having bought this extended warranty.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
BestBuySucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get this if you get a tv from them it not cover anything, they will tell you to get it and when you do they tell it don’t cover anything once you try to submit a claim!!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Not sold on warranties
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure I'm a fan of the extra warranties, extra expense not needed
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Ms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea why I bought this. Can’t remember. Sorry. Old age
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Piece of mine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had to use it I just got my television hopefully I won't have to but it's giving me a piece of mine
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and the tv was defective out of the box. Called and they said it was a discontinued model and couldn’t be repaired or replaced. I was charged 600 more for a comparable model.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad doesn’t care
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible follow up service. Best Buy cancelled my protection plan in error and won’t reinstate it.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Very Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been waiting for the Geek Swad technician to show up 2 times in a row for the scheduled appointment but got disappointed. Do not purchase a geek squad plan. You will end up wasting money and getting frustrated. The appointment windows are 4 hours and already wasted 8 hours.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Absolutely do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Do not purchase any used items from BB. Literally 1 week after my geek squad warranty expired this tv started flickering and looked terrible. Got no help from the online service or the store. Will never buy a TV here again
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad refuses to fix TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My samsung TV that i purchased from Best Buy in Bakersfield, CA on 7-20-17 has a display problem. 2.5 weeks after i called geek squad finally arrives to look at the tv (they refused to let me bring it into the store for faster service). The "repair" guy says the screen isnt covered and he wont do anything because its too expensive. what a joke.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi, Saxgod. Thank you for taking the time to provide feedback. It's unfortunate to hear of any issues with your TV, and I certainly apologize for any delays. Our Geek Squad Protection plans are designed to provide coverage above and beyond the manufacturer's warranty, but it seems that you may not have purchased that. You may want to contact Samsung (1-800-Samsung) in that case to inquire about a warranty repair. I'm sorry for any disappointment.
Rated 2 out of 5 stars
Ok knowledge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They haven’t done any services for this particular item I have purchased.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for sharing this with us and purchasing the protection plan for that product. We hope you don't need to use the plan. But if you do, we make it as easy as possible to get help. Please let us know if you have any questions we can answer for you.
Rated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. got the run around for 2 hours on the phone to get a TV remote replaced
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
buy it maybe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just in case and cheap this time hope I don't need it
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Now that Total Tech is here this is kind of worthless.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friend