Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 25368 reviews
(25,368 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Poor service and Rude
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems with the controller then was told I had to come inside store during the pandemic. Poor
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Had to have this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was convinced into getting this in case this current TV craps out like the last one did.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Such a joke!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend any protection plans or Best Buy in general. They find every way in the world to get out of having to cover problems that arise.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Refund please
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a joke. All they did for me was tell me to contact the manufacturer. Oh gee, thanks (for nothing)!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Check warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this twice for my tvs and I did not get my money back. Not happy, and they did not show me anything that stated i couldnt get my money back after the 3rd tv.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
It's okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wait time is so bad at my store need more people
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of extra money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't protect against the TV breaking. Worthless insurance that doesn't transfer to new items. Waste of extra money.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Dishonored warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As yet to repair or replace item. I want a refund of my geek squad warranty cost.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Questioning my decision to get protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is currently broken , they won’t exchange , they ordered a part but have no Idea when it will get here . The TV is under 2 warranties and I still can’t return it .
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Overpriced un need warraties.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont need the extended warranty if manufacturer has same warranty.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sucker born
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy. It only covers parts, maybe labor to repair. Wasn’t offered repair nor exchange.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Works good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok for someone who dosent know much about computers and has money to throw away.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a geek squad service package for my item.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Sketchy on the service plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a plan before and was not to happy I'm hoping there service has Improved
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Covered next to nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TCL tv screen cracked and TCL of course won't repair it. The extended warranty won't either. I was offered a refund of $28.00..
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you very much for sharing your thoughts with us. It's always frustrating when accidents happen and tech is damaged as a result. While Geek Squad Protection for televisions would cover things such as malfunctioning internal components and dead pixels from the result of normal use, it wouldn’t cover accidental damage from handling. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Rated 1 out of 5 stars
Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told the tv was protected from anything it happen to it. Not true and I was going to be charge for my tv to be looked at on top of my purchase of my protection!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you very much for sharing your thoughts with us. While Geek Squad Protection for televisions would cover things such as malfunctioning internal components and dead pixels from the result of normal use, it wouldn’t cover accidental damage from handling. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Rated 1 out of 5 stars
Tv broke down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need assistance with this tv, there’s a black shadowy line down the front of this television that came on.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We'd love to see how we can help. For support with your TV, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Thought this was a smart purchase - WRONG!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless. Doesn't actually cover anything that the manufacturer warranty doesn't cover.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
5 year protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There appears to be no way to get a copy of the protection plan, nor download an actual paper copy of the receipt for your personal records. Not even a transaction number could be had. I am NOT a very happy customer, nor feeling too reliant in case I actually require a repair, with no physical receipt.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Joe1957 – You can get a copy of the Terms and Conditions of your Geek Squad Protection plan at www.geeksquad.com/terms. We should also be able to get you a copy of your receipt if the item was purchased in a store if you visit a store or call us at 1-888-BESTBUY (1-888-237-8289). If your order was placed online, you can print out the order confirmation email and that will serve as a receipt.
Rated 1 out of 5 stars
Toshiba tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trouble with tv purchased 2 weeks ago could not resolve problem
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend