Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 25368 reviews
(25,368 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Toshiba tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trouble with tv purchased 2 weeks ago could not resolve problem
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t shop with them online
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They double charge you when you order online!!!!!!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time to share your review with us. We apologize for any confusion in regards to the billing of your order. It is our understanding that you may see an authorization to your card on file until your order is shipped or ready for pick up. This authorization acts as a digital check to your account that ensures your order total will be able to be charged when the time comes. These authorizations will typically fall off within a few days, and if your item is on backorder or is for a preorder, you may see the authorization fall off and be reapplied as you wait for your order to be fulfilled. If you would like someone to go over your order's billing in detail, please call (888) BESTBUY or (888) 237-8289.
Rated 2 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service but why wasn’t I adviced that my service would be ending?
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi iPhone – we try to send out emails when a plan is expiring and renewable, but sometimes they get caught in a spam or junk mail filter. If you ever need to get a list of your protection plans and their expiration dates, please visit your local Best Buy or give us a call at 1-800-GEEKSQUAD (1-800-433-5778).
Rated 1 out of 5 stars
Geek Squad did not help at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Inreached out about a lag in my TV multiple times, but they kept redirecting me to other people. My issue has still not been resolved.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t trust Best Buy’s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a tv it will NOT BE COVERED BU GEEK SQUAD THATS WHAT THEY TELL YOU AFTER YOU BUY IT, but before you buy it they say it does!!!!!!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
2 week minimum for refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed to return this since I ended up switching TVs because mine was faulty.. they said it would take 2 weeks until I got a refund. Unacceptable.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Hope it was worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't gotten to use my warranty yet. Hopefully it was well spend money
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Haven't used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't used this product yet ,but glad to know my product is protected.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
No help and unprofessional
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked up a new TV and when I unpacked it was already broken in the whole corner. When i went to replace it, bestbuy and especially geek squad wouldn’t help and told me I broke it.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek sqiad.did not.install tv.quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have five year warranty on my 2 tv's and my washing machine. I.hope.when.I call.for.repairs.I will mot be.told to contact a.third party. I did have geek.squad.install the.tv's.and that.took several.tires.and.two.months.to complete.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use. I spent nearly 9 mo trying to get a tv repaired or replaced
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Guarantee you will lose money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Watch out for their extended warranties. Best Buy prorates them and gives you nothing back on their policy you bought. So. whatever your policy cost you will eat that cost.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth for TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not worth for TV, Most TV Iv had get cracks for any little movement that is why I bought extra warranty. But it does not cover that. it practically only covers what original warranty already covers.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions regarding coverage, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
BS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchase it because the employee say the warranty covers everything but it doesn’t only cover internal not physical damage
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
They did not correct the 2 flashing red lights on
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they did not address power issue (2 flashes red light) because of white spot on screen. No were in sony trouble shooting does it say that a white stop on screen is a power issue. If power issue was fixed I have a full screen to watch with just a white spot.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
I didn't think we should get this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.And I was right. Doesn't cover any physical damage. Just keep that in mind
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor instore customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad said I did not have this product and did not fix my pc after it messed up installing their webroot internet security with antivirus. They wanted to charge me 150 -199 for this protection I already paid for and told me I did not have.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us! I'm sorry to hear about this misunderstanding and lack of communication. That's definitely not the level of service we aim to provide you. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Protection plan review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection for all and anything that might happen to anything that is covered
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get anyone on phone to help tried 3 hours straight
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
They don’t seem to fix things fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not to happy with Geek Quad , I rather pay to have someone else fix the items .
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend