Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 25368 reviews
(25,368 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Accidental Not covered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So my 4 year old daughter tipped the TV that was covered over and put a line in the display. Warranty does not cover accidental so why have warranty if you can just go through the manufacture for free warranty. I wouldn't recommend warranty on TV's
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Larry – While our Geek Squad Protection plans on televisions do not cover accidental damage, they do cover things that a manufacturer’s warranty does not, and they last longer. We think they provide a great value, and great peace of mind, for our customers, and hope that you’ll reconsider purchasing one on your next television.
Rated 2 out of 5 stars
2.5 stars ✨
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its good yes worth the money $$ maybe 4 some items!!
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek squad quick to steal your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it they give you the same service as manufacture for that you rather save the money for when you need to fix something on it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Service over priced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad protection is over priced went to buy a 75 inch uhd samsung and beside they were charging full retail for tv they also were charging $1,200 for this protection. I will take my business to costco were they have better customer service I give you guys an F
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waist of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless. Cant help a product that doesnt work as it should
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Head of House
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was never given a copy of the warranty and would love to have it sent to me.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless…. When I needed it couldn’t use it. It was a waste of money. Doesn’t cover almost anything.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it for parents of small children.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it for my TV, since they will not repair accidental breakage
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy 100/10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is wast of my money The screen is broken now the tv and the payment i made for the geek squad. It cast me totally 3k++
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Today 0 I/m a member and can't talk to anyone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't talk to anyone. I paid. I need your help. You want more money. Please help me .
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out to us for this. We'd like to know more of what you're looking to do and need help with. To get help, you can either connect with your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Can't access plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I received the email about this plan there is a button to press in the email in order to access my plan. That leads to a page that asks for my phone number. It keeps telling me I entered the wrong number. I called support and they were unable to help me.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Cancel my subscriptions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad sucks they have canceled my subscriptions to early on numerous items and never notified me my paytwas near due. when I call I ask to transfer me to a manager or supervisor, they play games. I am looking into legal action
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
computer repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the service. I took one of my computers for repair and it was damaged
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty does not cover TV remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased our Samsung smart TV 11 months ago for $3000 and purchased the $280 2 year extended warranty. The SmartHub remote quit working and Best Buy (after spending 15 minutes reading through the fine print) said the remote is not covered under the warranty.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money on the geek squad it was not worth it they just steal your money
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No bueno
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No too thrilled with geek squad I pay for a service that is no help I have taken my comp many times and basically no help they don't even try to fix the problem still having problems with my comp to this day
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
waste of Time and Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.POOR Service too much run around and wast of time. too much run around and false scope of protection.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
N/A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not yet, haven’t needed the service yet. I’m a tech savvy for the most part, chuckling.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
absolutely useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad coverage is absolutely useless and pathetic
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Protection Plan do not protect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV screen started cracked after 1 yr later and Best Buy customer services told me Plan does not cover crack. What is the protection plan for???
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend