Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 25370 reviews
(25,370 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
ill never buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never buying again since they cant fix tv that i bought from them
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for getting in contact with us about this. I apologize for any misunderstanding or disappointment you experienced with this. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. And over the 20 years that I've been shopping at Best Buy the protection plan has never been used anything that did die, was outside of the protection plan
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Tech Support said not to use Geek Squad for a TV that failed to work...that says it all
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Returned item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t believe I have such service on my computer I can’t comment about it now
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How do I f-ing get support - I paid for this but there is no easy way to get support
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad is the worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’d give them 0 stars if possible. Worst customer service. I will never purchase this “extended warranty” again.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Electric
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the protection plan in case the TV has a problem. I think this is necessary with electronics
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TV Insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DONOT purchase the TV insurance, as it doesn't cover accidents! You're better off taking a chance on it breaking and taking it to the Geek Squad for repairs.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi MsLety – While we do not currently offer accidental damage coverage on televisions, we do on a variety of other products. I apologize if this wasn’t explained to you at the time of your purchase. When buying a Geek Squad Protection plan, we should be explaining the basics of the coverage and I’m sorry if we fell short on that for you.
Rated 1 out of 5 stars
Rip Off do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this is a rip off if they cannot fix your device, you are out of luck.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Double check your orders!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new tv online and somehow BB added this warranty AFTER I picked up the tv. Had to call and dispute the charge
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never used them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never new I had this, never used them, never heard from them or got offered assistance.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Drew. Thanks for reaching out to us about this. We're glad you never had to use the protection and the product worked as expected. Typically, if you have an issue, you just need to give us a call or connect with your local Best Buy and we're happy to help out. I hope this made sense. If you have further questions, we'd be glad to answer them.
Rated 1 out of 5 stars
Will never purchase from best buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant het a call back been weeks. Now past return time
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't protect me!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this protection plan but it did not help me when my tv was delivered with a damaged screen. I didn't open the box RIGHT away due some remodeling
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Good Product. Hopefully never have to use it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Because from prior experience I learned the hard way, I would never make a major electronic product purchase without also purchasing the extended warranty!
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek tech good, customer service bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to fight to get my replacement even though the tech said it was a manufacturer's defect. Poor customer service
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was not helpful at all. We needed help installing our sound system to our tv & they had no clue. We paid a lot of money for their services & they were no help
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Ripp off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't able to get or use this warranty bc my TV wasn't covered then why make me purchase this they ripped me off
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No benefit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coverage didn't work for me on this purchase. Both HDMIs went on my less than a year old tv and neither the manufacturer nor Geek Squad warranties could help me.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
2-Year Standard Geek Squad Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A waste of money dealing with these guys. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One protection for 77” lg tv was only purchased Please remove this item if not for LG tv 77”
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend