Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 25370 reviews
(25,370 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Not friendly support staff
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called my first day after purchase was advised by Geek squad can't answer any issues or concerns over phone
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a 2 year warranty which is useless for television falls
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Save your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty was not honored. Will never buy warranty again.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Mr.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this should I need it. Hope I don't have to use it.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know how I feel for having bought this extended warranty
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad install service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My scheduled in-home appointment was never re-scheduled.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will Buy from PC richards instead! Worst EXPERIENCE!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 5 out of 5 stars
Amazing geek squad protection life saver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think having a Best Buy geek squad protection for five years is a relief I need which is a lifesaver! Because without the warranty I would not be able to upgrade before and even now when sometime the OLED might have burn in issue but now with the newer TV this is not a prominent issue is less of a concern did before with improved OLED technology I would say technology is advancing at a faster rate than we can understand but amazing!
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Didn't like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't to happy with the people setting up the appoint or trying to help me with connecting my product
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.waste of money wont cover much of anything until they ge reply back
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really recommend it they too much money and if you !!!!!!!!
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Carlos. Thank you for taking time to share this with us. We appreciate the feedback as it can help us grow our services. If you have any further questions or concerns, please let us know.
Rated 1 out of 5 stars
Pointless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never even used this. Just feel like it was a waste of money
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Not a fan of Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad is a virus, no mounted need. My computer always works.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Ok for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's better to have the Geek Squad protection and don't need it than to need it and don't have it.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Ok for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's better to have the Geek Squad protection and don't need it then to not have it and need it.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
it only covers what the manufactur covers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Harley - Our Geek Squad Protection plans generally cover more than a manufacturer’s warranty would. If it turns out that isn’t the case for your product, we should be able to return your protection plan for its pro-rated value. Please see the full terms and conditions to see what is covered here: https://goo.gl/UPYKpA
Rated 1 out of 5 stars
I can't say anything because my tv still good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can not review this because I haven`t use this service.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. If you have any questions or concerns regarding your plan(s), please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Phone Number?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don't even supply a phone number to call them.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product covers noting that not already covered. I would advise you to save your money
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.May be canceling. By the time I pay for this once a month I could have bought new phones
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend