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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30452 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 706 Showing 14,101-14,120 of 30,452 reviews
  • Rated 5 out of 5 stars

    Glad I purchased the Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not needed this plan yet but I know from past experience that my plan will pay for itself in a single repair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this warranty for the TV i vought as a gift. I always buy warranties for my products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek protect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Covers everything including replacement if needed also geek squad will come and take it down if needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had one problem and they came over

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had some kind of error message and I called Geek Squad and they came out, repaired it free of charge and showed me how to do what they did in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart to get extended warranty

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad that I could get a 5 year warranty but keep in mind it’s really 4years because warranty starts with manufacture warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    terrific

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its always great to have peace of mind when it comes to protection of home electronics. Geek Squad totally delivers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the guys were very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what can I say ? the Geek Squad has been taking care of me for years . I appreciate all you do and I can't imagine life without you guys. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents showed up punctual and professional. They are knowledgeable and helped me solved my TV problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good TV Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the Best Buy 5-year Warranty for our 55" Sony TV as an insurance policy. Although the warranty document doesn't state this fact, the warranty begins the day you purchase it.... much easier than dealing with Sony.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Safety

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the protection to cover my investment! Haven’t had to use it! Hope it stays that way! Have had Samsung for years and never ANY service calls!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Extra Warranties

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good experience with the extra warranties on electronics, so a good value for the cost. I have used this type of warranty a month before the expire date with success.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have not had to use this product yet. We have never had problems with the Geek Squad before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always nice to have warranties now days with all these new electronics, peace of mind is great !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far geek squad has been very helpful with all my purchases. Best Buy’s automated phone tree experience could definitely be improved but when I finally get a person they are always well informed and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad 2 yr warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a 2 yr protection just in case. I have had my device for almost 4 weeks and works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never used geek squad, but when I had questions they always knew how to answer, my things never got damaged so I didn’t use it but great people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad protection plan must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Samsung t.v turn black. Complete . After 3 years. Brought 75 inch with Geek protection plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    builders plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    another plan for more appliances,devices and more from the geeksquad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy the Squad protection. I received good advice and excellent service!! Recommend everyone to buy this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michael

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had to use it yet…….. ……………………………………….

    I would recommend this to a friend