Customer Ratings & Reviews

I haven’t had to use them as of yet but I’m sure they will help me when I’m ready.

I haven’t used the geek squad protection plan yet, but it’s good to know that the product i purchased is covered.

Protection for my tv for at least 2 years. Thanks!

The customer service from geek squad is horrendous. I set up a service call to repair a LG OLED tv before Memorial Day because it doesn't power on. A quick internet search reveals there is a known issue with the power board, which was confirmed during the first visit. Yet here it is after the 4th of July holiday, no new power board and no working tv. The local store cannot (or claims it cannot) provide any help. All you can do is call an 800 number, be placed on hold, and be told they will call you back with a repair date, which doesn't happen. No one seems interested in fixing my TV.

Always have to get the protections! Stupid not too!!

Best Buy will repair or replace this tv for 5 years if there is any problem. The best product insurance plan I have ever encountered.

Must have for security reasons. It protects your internet connection and information.

Tv delivery was fast. Guys had their masks on took some pictures and left. Thank you.

I always get this for my high end electronics, worth the value

I recommend geek squad for anything you need. They are the best

Geek Squad is wonderful, I love that they are there to help

Geek Squad is wonderful, I love that they are there to help

Purchased for peace of mind. Hopefully will never have to use it Best Buy is the Best.

Audio... Television... Gaming...speakers service great....

it's great that i haven't had to use it yet. I guess we'll see at that time.

I always recomend Geek Squad for any inconvenience or issue with the purchased product.

It always good to have protection on your purchase, because it covers your electronics.

Glad this was included, gives me peace of mind to know that my product is secure. I am happy with it.

Trying to get Geek Squad here at my home was near impossible. Three months before I got service. I wrote the CEO, and many people trying to get my Sony TV repaired under warranty. Nobody Seemed to care. I started with the store and was told that I, a 65 year old man, had to bring a 65” TV two hours to the nearest store. I went through the chain of command and was met with indifference from all. I called the store again, after nearly three months, and the person I spoke to, finally took care of me. After just a week, I had someone come out and attempt a repair that failed. They cared, and suggested the TV be replaced. It was! The moral of the story is, if you have a problem, deal with the store, try different people at the store. They took care of me. After three months, I had a new TV. Geek Squad finally took care of my issue.

This warranty was worth the peace of mind it brought with my new TV.