Customer Ratings & Reviews

Extremely Poor Customer Service – Avoid Best Buy at All Costs! This has been, without a doubt, one of the worst customer service experiences I have ever encountered. If you have an issue, expect to be passed from one department to another, each representative asking for the same information repeatedly, wastiny time every time between 30 minutes to 45 minutes of my time without providing any real solution. After speaking to multiple agents, I was told to go to the store, only to be sent back to online support. When I contacted them again, I was informed that their system was down, forcing them to process my request manually—yet still, nothing was resolved! This isn’t my first bad experience with Best Buy. The last time I dealt with them was in 2010, and I had completely forgotten how terrible their service was. Unfortunately, I made the mistake of giving them another chance, and I deeply regret it. If you value your time and expect even basic customer service, stay far away from Best Buy. They are incompetent, inefficient, and completely incapable of resolving customer issues. Consider yourself warned

helpful reps and service. easy access inside store is big benefit. Could go a little further in assisting with online questions instead of handing out a phone number

I never had any issues with this service. I also get the extended warranty because you just never know.

I bought this 5 year protection plan for my TV, and it is a very good deal considering its price and coverage.

I love my tv it’s about to be 4 years since I bought it and it never gives me problems

I usually don't buy extended warranties but with a larger expensive purchase I wanted to protect my investment.

Great Warranty. I get Coverage on Accidental Damage & anything that can cause my Television to break

I bought the 2 year plan with my last TV. Decided on the 5 year for the bigger, better TV I purchased.

Had a problem with my tv soon after purchase and they fixed in a prompt and professional manner.

I always get the Geek Squad protection plan on all my major purchases. Their service is amazing.

I signed up for the 5 years extended warranty in hopes that it won't be necessary. . .

I can use my TV without any worries knowing that my protection plan will cover me if a problem arises.

Whenever i need help, i always go to geek squad. That's why i always buy their protection services.

It would be a bad idea to buy a new electronic that you spent $100's on and not buy an extended warranty.

Great service. Members are nice and helpful. I would recommend it, especially for open box items.

Good to have it! Bad if you don't! You never know when u need it! Cost extra but you're covered!

Best buy full of doodoo they declined my defective retunr saying i transported it wrong. I have never ever had an issues transporting tvs flat. This tv has a dead pixel and i was refused a return.

The only store that has this many years in warnantary. Beside auto parts at Auto zone life time

This is definitely recommended and I will get one of this specially when getting an appliance, TV, etc

In home service a big plus and there coverage is just as good and better then the manufacture