Customer Ratings & Reviews

Shopping at Best Buy means extended warranties. ALWAYS get any protection offered. It can be a life saver in so many situations.

I will highly recommend purchasing geek squad for any product that Bestbuy sale

Comes in handy A must have for the appliances gadgets that we have today

Smart moves for smart tv id initially prefer with any ourchase like this to automatically get the warranty. Mando

The best warranty program around customer service is 5 stars

Between last week and this week, I have been on hold for somewhere between 5-6 hours trying to get answers on my tv that has been broken since August. I called in the initial repair order on 8/13 and after having to call several times to either Geek Squad or the third party service provider that they gave my repair to, I found out the parts were on back order until 8/31 and they were shipping directly to me. Keep in mind that they ordered parts without ever coming to see my television (it’s 55’ Vizio SmartCast). The third party service provider is horrible at communication. I received an email from Geek Squad notifying me of my appointment scheduled for 9/11. I still hadn’t received the parts by 9/10 so I called to verify the appointment. After being on hold for 45 minutes each time, after calling back several times because I just couldn’t understand why I was on hold for so long, I was finally told that the policy is that if my tv isn’t fixed in 30 days, they would exchange for a new one. The parts were scheduled to arrive on 9/15. I was told that I needed to call back on 9/13 to file the claim since that was the 30 day mark. When I had called on 9/13, the Special Forces employee that I spoke to said he had filed the claim and I would hear from someone in 5-7 days. Then, magically, the parts arrived on 9/13, a SUNDAY! I called back today and after waiting 2 hours for someone to answer the phone, I was told that the parts arrived in 30 days so they would not exchange the tv. This doesn’t make sense to me since the policy is that if it is not FIXED in 30 days, it would be replaced. Now they are back tracking and saying since the parts arrived, they would repair, not replace. The protection plan is a joke.

Nice and great customer Service and decent price and great warranty

Topper quality, always there for me. Very good tech service and warranty.

Geek squad protection plans are the best I always get them for everything I can

HOPEFULLY I WON'T NEED TO USE THIS REPLACEMENT WARRANTY, BUT IT'S WORTH IT

I get the Geek Squad Protection for peace of mind.

An excellent choice been customer years always purchase

Protection from the geek squad is always a good way to give you pice of mind.

Geek squad comes highly recommended. They are always happy to help.

Great service would recommend to anyone looking to buy this tv.

We love the tv for our daughter. Works well!! Do recommend it.

The warranty for the TV was only a 5th of the cost for the TV. So it was worth it knowing of anything happens, it's covered!

I would like to say great things about the Geek Squad yet the products I have purchased have never required repair and I was easily able to figure out mmy own side issues with setup etc..

The geek squad protection comes in handy when you need it.

Hopefully i never have to use it haha. Thank you come again