Customer Ratings & Reviews

I set up an appointment and was seen the same day. My tv wind up not working so the warranty was cashed in and got my.money back on a gift card. So highly recommend especially for open box items.

it's a peace of mine that you know if anything go wrong with the product it will cover you up to 5 yrs

Have had no need for it yet. Best buy has always had great customer service.

Geek squad is who you want/ need to back your product

I like everything on my new samsung tv, including its sound system and the incredible picture on it.

I am so thankful they discussed this purchase with me. I purchased the TotalTech protection plan. I think everyone should purchase this plan of coverage. thanks!

Best tv out there, I bought it for my mom, for her birthday.

I bought an extra protection plan because why not? it's inexpensive and easy!!

I had a very expensive plasma screen television covered under this plan. It went out a few months ago, and Geek Squad was very helpful in attempting to repair it. The TV was never fixed, and because Best Buy no longer sells plasma screens, I was able to get store credit for the product.

Every time I purchase any technology from Best Buy (TV, laptop, ect..) I would always purchase Geek Squad protection. In case anything happens, I would always stay protected at all times. I would definitely recommend buying Geek Squad protection for every purchase you make.

Best Buy's customer service team is exceptional. They treated us like royalty when we returned to non-working laptops for refunds and again when our online purchase was messed up. They resolved all of our issues immediately and fairly. I couldn't have asked for better service.

The Geek Squad has helped me with pass issues. So, I highly recommend them.

It is good to have a warranty i haven't used it when i do will let you know

Have not needed it but got out of peace of mind. Couldn’t be any happier in the case it was need.

It’s good to have the insurance in case something happens in a five year is really good for protection

I'm so happy I purchased the warranty. The Geek Squad is the best. I had a issue with my 75 inch TV and they was willing to help and they fixed the issue right over the phone. Quick and easy process.

Insurance for your Best Buy purchased TV. Spending hundreds or thousands on a tv, you’ll want this on the outside chance of that power surge, lighting strike or product failure.

Feels great having the insurance for 5 years with Best Buy.

It's excellent options crew did excellent and professional work

Replaced my television 20 months into my 2 year warranty. The issues the tv had were not fixable