Customer Ratings & Reviews

Take computer, mobiles, or report tv issues. They are knowledgeable about technology. Very happy with their services

They are always available to help, with any questions you have.

Worth getting because I bought a used product and the coverage makes the price worth it

Excellent product good quality and professional service

I had a plan before when I purchased products from Best Buy and the service was great. Again I brought my computer to get a security check and upgrade. The process was great even due to the virus. It took a couple of days but it was all done to my satisfaction. I haven't used the service on the TV I bought hope everything is all good.

Service as described. Allow for returns and fixes to damage

Best buy has one of the best policy! Helped me with an older TV when the screen started getting lines

Impressed with the efficiency of the Geek Squad that installed our television. They were very knowledgeable and friendly. Answered all of our questions and gave us a review on using our new television and remote. Sadly the virus has made taking my computer to the store to get tuned up impossible, but I am sure the Geek Squad will do a great job when I am able to.

I have always used Geek Squad for all my Best Buy purchases, TV's, Laptops and Gaming Systems - I have no complaints and I've always been pleased with their level of service. I recommended Best Buy to my dtr who just purchased a washer/dryer and she asked if the Geek Squad Warranty was worth it and I said absolutely. She subscribed at the time of her purchase.

The service was excellent experience technician did a great job on time great customer service

knowledgable. covers burn-in for oleds. what else do you need

Excellent GS protection for Bravia OLED. If this TV fails in 5 years you want it protected for the price point of the TV and protection. GS protection is very good.

Anytime I make a big purchase at Best Buy, I usually add the GSP to my purchase. From past experiences, I've never really had an issue using my GSP on defective products and the value overall is great to have. I highly recommend you add a Best Buy GSP for any of your major purchases or even your simple devices (e.g. small kitchen appliances).

This gives me piece of mind for 5 years of my TV should have any issues. The price was very cost effective for the term I'm receiving. Very good deal!

Always comes thru and perfect support because last year I had a problem with my 60" TV and they ordered the replacement screen at no cost - otherwise it would have been over $1200! Another problem a year later - and because of the on going problems - they stuck by their service and gave me full replacement cost I got the 65" same TV on sale for same as I got the 60" last year! Always on time and polite and explaining everything.

Excellent Service. Told me everything I needed to know

Does what it's supposed to! Been holding onto a 50lbs TV we move around all the time to point the TV from the living room to the dining room! Thing is worth every penny

Usually I don't get add on protections except at Best Buy. I trust that they will honor their products. Years ago, I got a defective drive and I was offered either my money back or a brand new one. Since then I've always gotten Geek Squad protection.

The guys were great!! I do have a question I forgot to ask. Can the solar remote be replaced with a battery remote? 2. Can I buy a solar remote that is bigger? Would appreciate if Matt or Jaime could answer those questions.

I generally do not purchase service warranties. As I was buying a new TV, I decided it would be a good idea. Thankfully I never had to use it.