Customer Ratings & Reviews

Bought a tv along with geek squad warranty 4 months ago. About a month ago tv stopped working contacted best buy a tech. came out twice to try and fix it, but was unable to. Last time tech. showed up he said he would follow up the same day to let me know how to proceed with the issue. The tech never called back, a week later i called geek squad wondering what happened, i was told a supervisor would call me back within 4 hours. Its been a week and no call. HORRIBLE SERVICE !!!

Never had to use this service. The items purchased have worked just fine and didn’t need professional installation

I bought a brand new 50" TV and the 2 year protection plan from Best Buy. As soon as I got home and turned it on, I noticed it had a grey blotch on TV. I called the support services, they sent out a guy from LG who looked at it and said "get a new TV." I call Best Buy asking for them to please come and replace it. I am 100 lbs and live alone. I can't carry a 50" TV to you guys. They said NO. WHAT did I pay the extra money for geek squad for?? Now I'm stuck with a defective TV that I just bought. USELESS and your customer service sucks.

Normally I don't buy the additional service coverage but since I was having a rash of issue with electrical equipment lately, I thought it was a good idea.

If you buy a 2 year geek squad #Warranty for your TV the two years starts the day of purchase, the coverage doesn’t start until after the 1 year manufacture warranty ends, that means you’re actually only getting one year coverage not 2, the 1 year after the manufacture warranty ends. Rip off!

Having a hard time finding a replacement for my Sony Bravia without having to pay a price difference since my model is no longer available.

I only buy this to be safe for the just in case factor, but I never use it so I'm not sure if it's worth it.

Broken tv in arrival. Had to help them lift the tv up

Great product! Needs to have accidental damage included as well

Paid 120 bucks for a 2 year warranty when I called they said that they could work on it bc the screen had been damaged like what am I paying for

Sadly, we have not been pleased with Best Buy service in recent years.

Nothing is wrong with the product so I have not used the protection plan. Can’t comment if it is good or bad.

I’m partial to Insigna I bought this as a replacement for my daughter who likes Toshiba plus it was on sale

Please read the fine print. It may not cover everything when you need them.

I always get protection on large purchases but not sure if its worth the extra money. From my experiences appliances usually go bad after warranty is up.

I don't normally get the extended warranty, but the unknown provenance of the TV brand makes me a bit anxious.

They should offer accidental protection in my opinion. And we as customers should still receive our plans details, individually. I mean we're literally entering a contract that we have to read through adverts to get to know some of the information.

WHAT AM I SUPPOSED TO REVIEW. I HAVEN'T HAD THE NEED TO USE IT YET.

The geek squad support isn't very necessary for a product like this. I got one on a laptop and he honestly told me to buy another laptop for the price to fix it.

Don't count on 5-years worth of protection. The coverage is only extended until you have reached the purchase amount of the device, which includes minor diagnostic tech support (online or in-person). Highly recommended DO NOT use unless you have to in order to not exceed the protection limits.