Customer Ratings & Reviews

I always get the protection plan on my appliences and home devices. Peace of mind

A must have for protection. With the way electronics are these days, you have to protect yourself.

Have a good customer support and very fast service

Bought contract for 5 years just because I got such a good deal on price of tv. Costs $25 for peace of mind to be replaced if anything goes wrong.

Couldn't go without it for my TV. Worth it for such a big purchase.

They replaced tv with no issue, even upgraded me to a bigger size for free

Our tv went out a week and a half ago, called Best Buy since we bought the warranty. They have given us (7!!!!!!) different appointment times for someone to come to our house and today makes 4 no shows for someone to repair, they say we can’t bring the 75in to the store because it’s over the 42in limit….. do not waste your money on the warranty because Best Buy DOES NOT fulfill it. We have talked to store managers, geek squad, repair guys, worst experience ever when it comes to fixing our crap

There friendly and try to help you the best they can

Purchased with HDTV as gift for my husband. We do not have alot of tech knowledge and when I have needed it, it was very easy to access.

Great television. Very good picture quality and really easy set up and use.

I have never had an issue with any returns at this store the kids at the geek counter and service are amazing and I love them! they smile and do everything they can to make me happy!

With the price I got. I don't have to worry about the repair of my new TV. Price for repair are really skyrocket . Better have one for peace of mind.

Geek squad is the best, and is always avaialable even by chat to help

I will never buy a tv again without a protection plan. These tvs are too expensive to fix and not meant last. So knowing that I have five good years of protection is worth the extra money!!!

I hope it works. I am a little confused about what is Geek Squad and what is TotalTech.

Prompt, professional, personable and very knowledgeable!

We bought this for our new 4K TV. We haven't had to use it yet but its nice to know we have it

This warranty is a good buy for the price and service provided. This was a smart move in terms of coverage.

Always a good purchase addition. Full replacement if something goes wrong during this 2 year protection plan.

Time will tell if this was worth the purchase, but seems like it should be. Hoping nothing happens to my appliances, but if there is an issue I will be calling Geek Squad.