Customer Ratings & Reviews

Was glad to purchase this. The box was returned...

I highly recommend the geek squad for any needs you may have

The best TV so far i got awesome 55 inch sony tv and the best buy people were nice

Great product, would recommend overall. Quality is amazing

Good warranty for 4 years and after 4 years able to repurchase warranty again

5 year warranty on a tv and cheap no beating it as well as the customer service

Always get my warranty with bestbuy every time I buy something that cost alot

Always a great idea to purchase on any electronic.

THIS PROTECTION PLAN IS A GREAT PRICE FOR POSSIBLE PROBLEMS.

The protection plan is a must have. Excellent service and gives you a peace of mind.

Stunning useful helpful information listening thankfully

The geek squad made my buying experience at Best Buy awesome

I would not buy anything electronics without protection. I learned that the hard way.

based on my previous experience buying it i always get it

The purchase of this product has done what is supposed to do

They are very helpful with purchasing the right insurance

Geek Squad is a must with a 11 year old cause you never know

Easy purchase, reliable, helpful squad, recommended

Geek squad has helped me many times, it worthy getting.

It is sad that after 10 years, The Geek Squad is no longer what it used to be. I used to love working with them. Now there are massive hold times- they warned me over and over there were 2-3 hour waits. It was almost as if they did not want to assist and were hoping to scare me away. When they finally connected to remote into my computer, they failed to resolve the issues not only once, but twice. The agent had me sitting at my computer for 2 hours to assist then told me he needed to check something and would be right back. He never came back after two more hours I finally disconnected and tried a new agent with zero results. I waited that long because they repeated over and over the hold times were long and I was afraid of losing my spot! It appears all the agents are from a foreign country and did not really understand what I was saying in our chats. It would be nice to have agents who speak English as their first language in order to serve the clients better. I have now contracted with a locally based IT support company who fixed my issues in about 45 minutes.