Customer Ratings & Reviews

Always purchase protection and I happy I do if something happens it fixed or replaced

I havent needed to use my geek squad protection for my tv..

Great for the price and definetly needed for this type of purchase

Geek Squad Protection worth it on televisions for 5 years!

I will never buy from another place. I love the Geek Squad!

works great in the kids room, very easy to operate for the kids

Good to know if something goes wrong with my television i can depend on the geek sqaud for added protection.

Good price for the 2 year warranty, no complaints here

An absolute waste of $$$ this time around. I have spent hours on the phone waiting for service. I'll just include here my log of calls to Best Buy to get a replacement remote control on my TCL TV, for which I paid $75 for a two-year protection plan: • 14 Mar 22 @ 950 am called BB. Dan. “new remote in mail in 3–4 days and email soon.” • 20 Mar 22 @ 9:43, I called and spoke with Yenner because CHAT was no help. They could not find order # (of course because Dan hadn’t followed up). • 21 Mar 22 @ 9:36 – 10:00 am: called the # that Yenner gave me 866 613 9853, with ref #283704195 —waited over 10 min on hold…SPOKE WITH CHAD…he gave me same order # as in the email from Dan on 14 March. When I told him I’d already been waiting a week (not just since my call yesterday), he realized the mistake and reordered (previous was an in-home order without an appointment date, so I may end up getting 2 remotes). • NEW ORDER # 76764340, and should arrive Thurs or Fri. • 28 Mar 22 @ 9:45am—Called and spoke with Dale. He said, “Chad did not hit ‘submit’ button”; gave me new ref #: 76967624 and emailed me a confirmation # (remote will be mailed 2-day) ORDER REF # IS ACTUALLY 96957624 ACCORDING TO EMAIL • 28 mar 22 @ 1004 (Dale hooked me up with cust svs) “9 min wait—we’ll call you back” I left my # • 28 Mar 22 @ 10:13 got call back and had to wait for Lucille. She looked over previous notes, couldn’t understand that I wanted refund of $74.99 I’d paid for “Geek Squad Protection Plan” she put me on hold. • 28 Mar 22 @ ? Kayla; I explained to her, she transferred me to Mohamed (10:28am) in Primary Support. He couldn’t help, did not even have access to order #s. He said I would not have to wait and he transferred me to Billing & Renewal: • 28 Mar 22: @ 1035, Billing and Renewal—on hold As I write this I've been on hold (or talking with the wrong agent) for 65 minutes. Still waiting to speak with Billing and Renewal (20 minutes on hold).

It's worth it to get the warranty on a tv of this caliber, just to be safe.

Have not had to use it yet but I’m sure will be fine if I do

They have always fixed any problems I have had with no delay

I think it was a great plan for a great price. Gave me piece of mind!

Happy to be able to get this 5 year protection plan on my new TV.

Best thing for my new UHDTV is the Geek Squad protection plan...

Life happens that’s why geek squad protection is there

Lost it great tv work 100 good no issues picture color

Always good to have just in case you never know what could hapoen

I am so happy with the geek squad service, people are so helpful.

This is an insurance for peace of mind hopefully you don't use it