Customer Ratings & Reviews

I like it, it is very helpful and worth the money paid

Good to have when you need it. Good to have when something happens.

I like the fact I can get help if anything goes wrong with my tvs

I like having the geek squad on my side. I am learning how to

These guys are extremely helpful, would recommend based on thier knowledge.

Warranty is worth it when buying electronics. Never know what may go wrong

The additional warranty was not too pricey, just hope its worth it.

Highly recommend having the extra protection. Good buy

Better to have it and not needed than to needed and not have it.

I am very pleased buying the extra protection on my products.

Always good to get protection on items you don't know how to work

I recently filed an in-store claim for my Xbox controller on the 19th December 2020. The geek squad agents refused to issue me a replacement instead the told me they had to order me a new controller. The estimate completion date was the 24th December 2020. I received the replacement on the 29 December 2020. The controller I received was an incorrect model and it was a used/damaged controller. I called geek squad in regards to my issue. The agents hanged up on me five times, put me on hold six times transferred me seven times and after three hours of frustration on the phone I asked to speak to a supervisor I was put on hold for 45 minutes. After three hours 45 minutes of trying to get help or speak to a supervisor I finally gave up. Best Buy replaced my broken controller with a broken controller. Customer support is improperly trained and there is no accountability. The disrespect I had to endure dealing with GeekSquad was nerve recking. I would never recommend Best Buy protection plans to my worst enemy.

It’s great for someone like me that doesn’t understand electronics and getting them setup & troubleshooting

Got all kinds of help, but I finally had to figure it out myself.

Ive never had a issuee with geek squad they get the job done

It is good to know Geek squad is there to offer customer support.

Geek squad services has been great and timely... Very quick with installations as well..

The salesman was very helpful. I took the 5 year plan

I wouldn't dream of buying anything without this protection plan.

Service is always awesome. Helped fix my tv when it broke for free!