Customer Ratings & Reviews

When my TV went down; I was sent pick up a replacement. When I went to get replacement; I was told I was lied to. While on the phone with store manager and geek squad; they agreed I was lied to, it was in the notes, on speakerphone they pointed at the other stating only they could make an exception I was sent him with defective product I was told to pay someone else to fix it and they would pay me back in 3-4 weeks; I didn’t know I bought a “repair or replace or pay someone else to repair it and we will pay you back in a month” plan... 3 months later I Finally got TV repaired, it couldn’t and had to be replaced, the like for like model that I was sent to pick up in stock that day, no longer available...and they can’t deliver to my home so I needed to wait 3-4 weeks for a gift card... No body at Best Buy gives a **** about you. They got excuses, called covid, but when you look at the business practices of companies like Apple and Cellphone carriers; you see real quick, it’s not their excuses, it’s their bad execution, poor planning, and judgement. Quite simply they should have paid someone else to repair it, not me, or replaced it when I was falsely sent to the store, on their word, but instead they would rather have this review. Buyers Beware....their excuses are an exception to the fine print.

Haven't had the need for this. Good to know I have it just in case

Geek squad is something I always buy!! Have never been disappointed!!

Geek squad is something I always buy!! Have never been disappointed!!

Worth the price and guarantee. Knowing five years, I'm covered.

Great to have an extended plan you never know when something will happen.

Great customer service and are very helpful with issues on the tv

Have not used them on this product yet, but glad they are there.

Provides peace of mind in the event of future problems

the company brought and install it, working good, dont have any problem yet

This will return your money in case you have any problem.

fragile broke, needs better warranty for physical damage I paid nearly 100 for insurance and no repair covered for physical damage.

The TV'S fit the space I needed. Appearance of the TV'S are pleasing.

Useless Geek squad warranty. My sony 55" Xf900 screen went black permanently. when called BestBuy got run around.. Covid19 as an excuse. Same with Sony customer service closed due to Covid19. Still bought TCL series 8 tv 65" from best buy. Was a tough choice to give them my business. Hopefully tv arrives in good shape. Their process to contact them for damaged product is so hard and their reps think Repairs are coming from their personal checking accounts vs company. Not good customer service when comes to issues. This is why i did not purchase geek squad warrant on my new 65" TCL series 8 purchase. Samsung has the best customer service of all period. Always had samsung tv in past, gave sony a shot did not last 7 months. Was going to buy samsung X90R but TCL 8 series won me over. Throwing Sony XF900 to my trash can today. What a waste of $1500.

I was delivered a 85” with a huge crack in the screen and after weeks of getting bounced between Samsung and Best Buy I still have a broken TV with no answers. Best Buy is refusing to remedy this situation even with the protection plan. No use in buying the plan, even if the product is ruined by a Best Buy employee themselves, they still won’t fix it.

Pretty Good 4K TV from VIZIO with a perfect deal from Best Buy

So glad this protection was available to me with my tv and sound bar.

To many associates involved. They are expensive and not sure about their accountability. Once you think you are speaking to the right person they refer you to someone else. Hard to get on the phone. Hard to set qppts. Long wait times.

It seemed Ike a no brainer and the sales strongly advised for it.

You never know when something could go wrong. This is good to have