Customer Ratings & Reviews

I'm happy with the service. It's a nice peace of mind.

I provides me a peace of mind for 5 years. Worry free

Have used the protection plan once and I had a bad experience with it. Took almost 3 month to get my t.v. fixed or replaced. Maybe bad timing with this whole pandemic but at the end it did get resolved.

Geek Squad protection is better than product warranty

Good warranty service to have for tv anything get.

Always ready to assist, friendly, knowledgeable staff.

Glad to know if my tv malfunctions i will not be out of luck,

Additional protection is always a plus w electronics

[Employee of bestbuy] Not the best picture but goon enough. Put it on the lanai and I’m happy with it.

The adjents did all the work and worked pretty quickly. Only issue was I felt they rushed to get out of there after. Didn't really help me set up anything and the TV picture was awful. Had to return the TV.

This purchase is for a new HP desktop computer. So far the extended warrantee has not been used. HOWEVER, 5-6 years ago I purchased 2 laptop computers that came with Windows 10. I purchased Windows 7 from Best Buy. I didn't like Windows 10. Your staff told me if I purchased a 2 year service agreement You would be able to REMOVE Win10 and replace it with Win7. A week later I come to pick up the laptops only to be told Best Buy techs COULD NOT REMOVE WIN10. You refused to return my nearly $200 extended warrantee money!! I called you and sent a letter and NEVER heard from you! Unfortunately, you are the only full-service computer store in town (No more Circuit City). Only option is stationery stores that have minimal selection. I am still angry about this rip off! THE ONLY REASON I purchased this computer AND extended warranty is because of your manager. I paid for the current system online and when i went to your store to pick it up it was NO LONGER available. The manager got on it right away and got the system I ordered right on the spot! She was GREAT! And I thank her profusely. PLUS, other items I brought in I bought from you could not be repaired. Geeesh!!!

Haven't needed to use yet but im happy to have them.

This is way better than the manufacturers warranty. Just bought a Vizio earlier this year, and it failed in 9 mo. Zero warranty. Problem with this warranty, you have to haul your tv back to best buy.

No problems but good to know help is there when needed.

So far havent had any issues so havent used them at all

I've had multiple items replaced no problem. Great

Nice size good quality nice sound as well no problem

It's so difficult to get in touch with these guys. I'm wondering if it worth the money. Every time i call no one answers.

Good Deal along with the TV with great support....

I told the salesman the story of how my old TV broke - my kid (accidently) threw a riding bike (for toddlers) into it; he assured me that with this plan, if anything like that should happen again, simply bring the broken TV in and they will replace it (as well as if anything else might fail/break). This was last November (when I purchased a 43" Samsung). I told the same story to a different salesman, last February when I purchased a 75" Sony, who confirmed the same thing. Now: Samsung - both HDMI ports do not work; "nope, don't bring it in, call Samsung (and we can not schedule an appointment for you)." Sony: accidental damage (not from a bike this time); "that's not covered. We can send a tech out to look and see, in over three weeks time, but just so you know, we might need to cancel the appointment." For over twenty years of being a loyal customer and spending tens of thousands of dollars over these years, never once needing Geek Squad help, and this is what I am provided with? Not one, but two salesman lying to my face...save your money and don't buy this absolutley pointless protection plan.