Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30850 reviews
(30,850 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its not worth purchasing the protection plan when it doesn’t cover accidental tv screen damage
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. And over the 20 years that I've been shopping at Best Buy the protection plan has never been used anything that did die, was outside of the protection plan
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Could not figure out how I could use one remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squard was not what I expected it to be. Did not seem to even try to solve my problem
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad does not install the product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a waste of time and money. Best Buy does not hold up to its commitment to help from the Geek squad.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
only good for one failure.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only good for one repair new unit failed within a month protection is no longer valid.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No actual use. Better to stay away from them.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No use of these services. No need for these services on a new device.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
ill never buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never buying again since they cant fix tv that i bought from them
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for getting in contact with us about this. I apologize for any misunderstanding or disappointment you experienced with this. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Do not do it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it due to the price. Just take your chances with the manufactured warranty.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
did not install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had no contact with squad. No communication from them either What was the purchase for
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive service. When i needed to use it they told me i was out of the warranty period by 2 days and would not even listen.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They fix technical issues, which means if there is any physical damage they can’t help you
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They fix technical issues, which means if there is any physical damage they can’t help you
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.paid for 5 years, tv breaks within months and geek squad won’t help.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Returned item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t believe I have such service on my computer I can’t comment about it now
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t use it yet so I can’t leave honest reviews.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never had to use this service therefore I’m not sure how to rate it.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty doesn’t cover the tv don’t will like to cancel my plan
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
NO TV AND THEY STILL CHARGED ME
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NO TV AND THEY STILL CHARGED ME i ORDERED A TV WITH GEEK SQUAD AND FULL INSTALL. THEY CHANGED THE BRAND AND I HAVE NO TV
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TV Insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DONOT purchase the TV insurance, as it doesn't cover accidents! You're better off taking a chance on it breaking and taking it to the Geek Squad for repairs.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi MsLety – While we do not currently offer accidental damage coverage on televisions, we do on a variety of other products. I apologize if this wasn’t explained to you at the time of your purchase. When buying a Geek Squad Protection plan, we should be explaining the basics of the coverage and I’m sorry if we fell short on that for you.
Rated 1 out of 5 stars
Refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Tech Support said not to use Geek Squad for a TV that failed to work...that says it all
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend