Customer Ratings & Reviews

The customer service from geek squad is horrendous. I set up a service call to repair a LG OLED tv before Memorial Day because it doesn't power on. A quick internet search reveals there is a known issue with the power board, which was confirmed during the first visit. Yet here it is after the 4th of July holiday, no new power board and no working tv. The local store cannot (or claims it cannot) provide any help. All you can do is call an 800 number, be placed on hold, and be told they will call you back with a repair date, which doesn't happen. No one seems interested in fixing my TV.

Best Buy's Geek Squad is the greatest protection and repair service around. Let the pros do what they do best and if they can't fix it, they will replace it!

When I purchased the tv and sound bar. The rep gave me an option to warranty my tv. Just in case it breaks. I was happy overall with my most recent purchase.

Haven’t used this protection plan. But have used other product plans in the past and found worth the purchase.

Excellent warranty will definitely recommend for the money

Haven't had to use it yet... hopefully won't. Good price to ensure you won't have to buy new if something happens

i always put protection on purchases 5 year extended warranty has came in handy more than a few times nice to have peace of mind and no hassle if need to file a claim!

I got it because of peace of mindv. So far haven't had to use it but its good knowing that I have geek squad for the next 5 years if anything goes bad with th tv.

BEST Money I've ever spent... They came on time, very professional, polite and Knowledgeable

Answered my questions quickly and clearly when I installed tv myself.

Worth getting this in case our TV had issues. Especially if we have a surge problem. Worth it!

The warranty gives us a piece of mind for protection and no unexpected out of pocket cost.

geek squad converage is a must especially with electronics. The agents are always helpful if you have an issue.

Some tech stuff cost a lot of money, and at the risk of sounding old they just don't make them like they used to.

Due to the price of my new TV I purchased this protection. My last TV was shorted out due to a power outage. So far I haven’t had to use it.

Have not had to use them. But I would never buy a large electronic object without buy the protection plan.

Must have since these OLED's aren't cheap and gives you additional year or 2 of worry free service.

The Geek Squad are the best. They helped us get the TV synced with all of our services. they made is all so simple.

It is good to know that if something goes wrong, that the tv is covered for the next 5 years.

Higher Recommend getting an extended warranty with the geek squad