Customer Ratings & Reviews

Nice protection for peace of mind. Good service package equivalent to AllState.

This service plan is worth it's weight in gold!! We purchased the same one about 5 years ago on our new Samsung stove, dishwasher and refrigerator . Used it on 2 of the 3 appliance. One easy phone call and they were out to fix things within a week! We did not hesitate to purchase it on our new Bosch dishwasher when the time came!

This is one of the reasons i like to purchase at Best Buy

Haven't had to use the warranty yet. But its a great piece of mind at a reasonable price.

They came and installed the dishwasher quickly and did a great job.

I cannot say enough about the Geek Squad men and women! They are amazing! I have had Geek Squad protection for years... they have taken care of all my computer and phone problems! They are always friendly and reassuring... and help keep me calm and educated!

Good plan to have with each purchase. Good value. Well worth it.

I would have to sat more of my things break down way before their time, at least that's what I'm hoping when buying them! It seems that I have been lucky with about 40% of my purchases and they have lasted for many years. This day and time, things just seem to last!! I recommend getting that extra protection. I like how the Geek Squad handles your products when needing repaired or replaced!! Can't go wrong!!

Geek Squad Protection a must with Quality of today's major appliances. Geek Squad protection is the main reason I purchase from Best Buy. Other stores may have better selection, sales knowledge and service oriented management... but they don't have the Geek Squad advantage. I had my first Square Deal experience this year and was left out in the cold! Square Deal was no better than credit card coverage or worse.

Hopefully I won’t need it, but it’s better to err on the side of caution! Better to have it & not need it, than need it and not have it!

For me this is a must have I buy the 5 year way on everything I can from Best Buy has definitely paid for its self

I always purchase the geek squad. They are very reliable and easy accessible

The representative was very knowledgeable and showed us a wide variety of TV’s. Very professional.

Don’t bother l… they always find a way to get you meaning you would pay and keep paying to use the paid services

its good . very reasonable price it was a good buy good price. delivery was good . i always suggest buying the best buy service plan there geeksquad staff is the best .

Excellent warranty. Best buy has honored their warranty more then once for me.

5 year warranty began immediately instead of behinning after manufacturers warranty. Really only got 4 years

Geek squad program has always paid off. I buy it on most expensive stuff and when averaging it our use on a few items justifies buying it all

Peace of mind should be everyone’s top priority. Geek Squad warranty are as good as they get.

I have a Geek Squad 3 yr warranty on a KitchenAid dishwasher i bought 3-yrs back. It broke down during the covide-19 shutdown. I scheduled a repair when it opened on 11-May 11-May, Technician visits and finds the part is broken and re-orders. confirms the drain pump is not working. Says will come back on Friday to fix it New part arrives on 15-May (Fri), no call from the Tech. Kept calling BestBuy, finally after much hassle next visit is scheduled for 18-May 18-May, Technician replaces the part and shows the dishwasher works. That night we put the dishes and next morning find nothing is cleaned. Its not working Call BestBuy and Technician again. he visits again on 20-May 20-May, Technician cannot figure out the issue and wants to replace 2 more parts. I am beyond frustrated. This dishwasher is broken from 3 months. Last 4 weeks i am going back and forth with BestBuy trying to get this repaired and have the technician visit my hour 3 times in almost 3 weeks and still it is not working. I have spent hours on the phone talking to agent after agent, i have been transferred from dept.-to-dept. I demanded an exchange because there is no end to this and I am not ready to allow technician multiple times during this covid-19 crisis and expose myself to further danger. BestBuy says they will not exchange and they will keep trying to fix it. I am almost feeling harassed as they have scheduled the next visit for 4-Jun. What is the purpose of me buying a warranty when they cant fix a issue in 3 visits, have no idea what the issue is and want to troubleshoot further and keep changing parts at random. At this point i have no confidence in either the technician's ability nor this dishwasher which needs so many parts changed in such a short time. I am an elite member of BestBuy and i bought warranty for peace of mind instead this whole situation is causing more pain. I am almost ready to take my business elsewhere as BestBuy cannot address my issue in a timely manner despite me being flexible in allowing them multiple chances to repair the issue. I am only requesting an exchange as reasonable solution to this issue.