Customer Ratings & Reviews

The geek squad has been very helpful with any questions I have regarding my product.

I haven't used it. It is a Christmas present. I hope it works well with my computer.

First, I will say that the people I interacted with were completely patient and helpful, without being condecending. However, the product, like many insurance products like this is not worth it. I bought this coverage with the Ultrasharp 27 inch monitor. Within 11 months the monitor stopped working. Of course, when I brought it in, the result was the monitor needed to be replaced, good thing it was covered right? Yes, except for this insurance plan is a one and done. Once used it on the replacement, the coverage ends. So I spent 1/5 of the price of the product for coverage that could have been addressed with the manufacturer warranty (which was never suggested by Geek Squad). I rarely get coverage because of stupid aspects like this, I did because of the price of the monitor this time. Should have known better. Support online said I could get refunded for the protection plan amount at the store, when I got to the store, they said I'd been misinformed. Giving up and telling as many people as I can not to get this insurance.

The guy helping us was so knowledgeable and helpful

I don't trust warranty much, so I'm glad best buy has this in place for the customer

You just have to explain everything in detail in order to get a detailed answer but other than that I am satisfied

I have not used it so far so I guess it is worth having if the product is broken

Consider adding the Geek Squad Service to your purchase if you buy something you will use frequently.

I love the warranty. usually they just give you full value to buy a replacement.

Love this worry free four yrs warranty.Iit would be great if the buyer does not to be there when service is needed. Warranty is based on the serial number,why not?

BEST BUY provides a competitive price for extended warranty of purchased products

BEST BUY provides a competitive price for extended warranty of purchased products

This service pays for its self on your first visit!

Well worth it, great , fast professional service. Protection for anything and everything

The replacement was very reasonable and I am now protected for 4 years

Worth getting the protection. They promise what they deliver

When you get a cable with a product they always are too short. This one is longer!

I hope I don't need to use it! LOL But if I do, I have the protection that I need!!

Good coverage for an item that is obsolete so soon and coverage maybe only cost effective way to replace

Gonna drop of computer hopefully its fixed promptly