Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 4303 reviews
(4,303 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No stars , not even worth purchasing. My monitor screen inside is cracked a little but geek squad don’t cover it at all, it can not be any cracks on or inside monitor. So I had to get partial refund.
No, I would not recommend this to a friendRated 1 out of 5 stars
Accidental damage scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Accidental damage is not covered although when they sell, they will tell you that accidental damage is covered.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Cheated out my purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel completely cheated from the services i purchased because no one was ever available for services since the beginning of last year (2020). This company should've refunded or gave everyone extended periods.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service! Disabled & NO help from Geek Squad!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.MSI monitor adju not working & NO mail in repair?!
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
No use yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't used yet so i don't know how it works hope doesn't need it down the the road
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Why bother?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What is the point when you use it once it is used up according to this store. If you have to replace a monitor you have to buy another warranty? No thank you.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t replace my cracked monitor screen they lied when they said the warranty covers everything including cracked screens
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst customer service. Ugly ugly experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money because Best Buy is not committed to customers. Not happy, should never ever dealt with bestbuy because when it is comes time you have a complaint, it is never resolved with satisfaction.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Well, what did I remind the cashier to sell me?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Type of protection not on receipt. Can't open details for protection plan. Also, cashier did not explain plan and rang out the purchase before asking. 1 star for no clue what I got.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont get it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completely worthless. Doesn't cover accidental damage, so what's the point really? If there's a fault with you product 99 percent of the time the manufacturer will cover it, there is no need for this crap.
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it I bought a 1000 dollar monitor paid 150 dollars for the coverage and it didn’t cover accidental damage which I found out after my four year old son broke it
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. Service is subpar and you will continuously encounter issues with trying to get items repaired or replaced.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad protection does not cover accidental damage.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Highly dissatisfied I'm cancelling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They charge me 25 Dollars and on a different monitor they say 12.99 for the exact same amount of time. I bought my monitor which sucks to..............on the 3 Rd and got my product on the Friday
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Don’t buy it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not the protect they said it was ! They won’t help you .
No, I would not recommend this to a friendRated 1 out of 5 stars
Not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont remember buying this but its in my review items section where all my purchases are. Hm....
This review is from 4-Year Geek Squad Product Protection
I would recommend this to a friendRated 1 out of 5 stars
warranty issues not available
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy could not replace product that broke. I had to pay more money for an upgraded product which caused my new warranty to be more expensive as well
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Sold in-store as a protection plan. It is not!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold this as a protection plan when in actuality it is not. I had an issue with the monitor and this plan covered nothing.
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Hot garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why would you waste your money on this? It just covers out if box damage for 4 years. Like, why would I want to open the box 2-3 years after I bought it. Pointless product.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for sharing your thoughts with us. It’s a big world out there, and it’s great that you trusted Geek Squad for protection. Your Geek Squad plan will help cover hardware failure and normal wear and tear above and beyond the manufacturer's warranty. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Rated 1 out of 5 stars
I will shop elsewhere
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy doesn’t not honor there warranty they sell you in the store.
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friend