Customer Ratings & Reviews

always had a good experience with geek squad nice and easy process.

Always a good buy. Best buy is really good about replacing broken things and you never know what will happen once you leave the store. It's always better to be prepared in my opinion.

Amazing service. Simple and straight forward refund after verifying the product

I recommend the Geek Squad product replacement for your electronics. Because you never know when your electronic purchase can have an issue or break during the first couple years.

I am extremely disappointed with the service I received from Geek Squad at both the Altamonte Springs and Sanford stores. I called because my Samsung monitor is having issues — it’s not displaying pixels correctly, G-Sync does not connect properly. I clearly explained that I had purchased the Geek Squad Product Replacement plan, and expected a replacement option as promised. Instead, I was met with bad attitudes and was told they would only replace my monitor with the exact same model, and that I could not choose another monitor even if I paid the difference. When I asked for store credit, as outlined in the terms of the replacement plan, they told me it would need “approval” from them. This is not what the plan describes, and it feels like they were intentionally making the process difficult instead of honoring the replacement policy. I paid for a replacement plan — not a repair plan — and I expect Geek Squad to follow through on the terms of that agreement. The lack of professionalism and willingness to help was very disappointing.

Monitor stopped working, wasn’t in stock. Given a gift card to purchase a new one of my choice.

Bought the protection for a monitor. Have had little pixels go on prior monitors. Seemed like a decent price for the protection. Haven't had to use it yet.

Great service, very helpful and informative. The person who helped me was very personable.

Given the price, I couldn't pass up the peace of mind this product gives me. I have had experiences in the past where I have needed to use this service and Best Buy truly stands behind their products.

Given the price, I couldn't pass up the peace of mind this product gives me. I have had experiences in the past where I have needed to use this service and Best Buy truly stands behind their products.

Monitor is big and clear. I am glad i purchased this size and not smaller.

Best warranty anywhere from any store. I only buy electronics from Best Buy. Everywhere else is a nightmare to get warranty work.

Good deal for extending the protection on 'value priced' electronics. Both the Racine WI and Greenfeild WI stores have helped with problems and advice in the past.

So glad I was able to purchase. Knowing you have extra protection is a plus.

[Employee of bestbuy] Guys there at Geeksquad are always wonderful. They are knowledgeable

Its pretty good for its price and i use it all the time

A must have with todays electronics. And its alot easier dealing with best buy than a company across the seas.

Its good to have the insurance, things happen and sucks when they do.

I feel once you buy a protection plan. You should be able to call or get help or replacement anytime. Anything, not just if something goes wrong, because it's a malfunction.

I’ve only had to use this once before but boy was it worth it. They helped me fix my problem in no time and I wouldn’t have been able to figure it out without their help.