Customer Ratings & Reviews

Great team work never had any issues or problems when asked for any services

Best buy geek squad protecion plan is goated ive used it 2 times and it was seamless they exchange my item for a new one easy interaction

A great investtment and knowledgeable technicians. had a problem with first unit and they guided me to the manufacturer for a replacement before original warranty expired. Seemlessly enterered new serial numbers! thanks so much

Great value for the price. I love listening to music with them.

Always a big help when asked. Reasonable cost for what is included

One word; Professional. Don't let the name Geek or BestBuy imply that they don't know appliances or service. Our purchases were delivered on time by the Geek SQUAD. Their delivery personal i.e. Geek Squad, kept me informed by phone and e-mail every step of the way. Even called when they were 1/2 hour away so we would be ready. They took all the boxing and wrapping material with them and hooked our appliances up. Well worth the extra charge to let them hook it up and test it to make sure it works properly. Salesman in the store was also very helpful and helped us make sure we were getting the best deal available by checking on line for us, right in front of us. They sent a survey back after the service and I give them an A+++++ rating.

Geek squad protection eases your mind if something were to go wrong with my product

Geek squad I been using y’all for a minute y’all haven’t did me wrong with patience they will help and perform efficiently with coverages and people

As I said in previous reviews, I am lucky enough to have not needed to use this coverage yet, but I am happy to have it there should I need to utilize it in the future. Geek squad is very knowledgeable and competent in knowing how to fix the problem. Should you need to use them for any issues that arise, I highly recommend getting the extra coverage whether you're purchasing a product for yourself or under your Best Buy business account. I have geek squad coverage for my home products and business

The people here always know how to help with any of my device issues.

Quick and easy, with ease of mind for protection and questions

Geek Squad never needed. But the integrated is A+ The phono amp in the unit sounds better than the amp I bought for an old receiver that didn’t have a built-in, and that was a $300 pro-Ject that sounded great before I got the Denon. Bluetooth sounds better than expected as well. Great for the price, and pretty great compared to my better equipment that’s 4 figures each (amp, preamp, turntable). $ for $ this is better, overall it’s no competition and shouldn’t be. Def recommend

Husband loves it amd wants another one. Here to get it

I have purchased the Geek Squad Protection for a number of items over the years, but I had only needed it once. I had purchased a coffee maker for about $160 and it lasted me about 22 months before it stopped working. I forgot that I had purchased the Geek Squad Protection for it, but I found my contract information in my e-mail after a simple search. I brought the coffee maker to my local Best Buy store, explained my situation to the returns associate, showed my contract number, and I was given a refund for the purchase price of the coffee maker. Fortunately, a newer model of the coffee maker was available at $10 less than what I had previously paid and I also received a $15 gift card as part of a promotion for purchasing that particular coffee maker. And, yes, I did purchase the Geek Squad Protection again for my new coffee maker.

I received a full refund for my open box purchase Sony 7.2 4K channel receiver that had lost the ability to give out sound signals to my speakers. This was my favorite receiver that i purchase over a year ago or more as an open-box item. Geek Squad services has always and will always be a major security warranty blanket for all your important electronic items/equipment in the case you may need a repair, replace an item if not fixable or get a refund on all your major important electronic purchases. In some cases, you can exchange item for another of equal value or even a different higher brand with a store manager approval base on the item selling price.

Good to have good to have when you need it it's there

4-year Geek Squad protection... 10/10 I am not one to normally buy extended service plans, but with electronics I do. I have had to use it in the past and having Best Buy service all of my electronics has paid off. Saved the repair bill and they came to my house to do the fix. 2 years after the fix, still no problems. *Recommend*

Bought this after much research on a lot of sound bars. Looking for Budget friendly and this exceeded my expectations. This thing is loud, powerful and is just what I was looking for and under budget!!! I highly recommend this to anyone looking for a good quality soundbar for a good price!!!!

Agents were very polite, friendly and professional. They explained their installation process and setup TV and my sound bar. Thanks

“Geek Squad Protection is a great add-on for a speaker. It covers accidental damage, defects, and even power issues, giving peace of mind. The hassle-free service and quick repairs or replacements make it worth the investment.”