Customer Ratings & Reviews

I bought a JBL PartyBox 110 from Best Buy in Daytona Beach with a 4-year Geek Squad Protection Plan. The speaker stopped charging, and the LEDs on one side went out. Should’ve been an easy warranty claim—but it turned into a complete mess. First I was told to bring it into the store. Then I was told to ship it out. I spent over 2 hours on the phone, got transferred and hung up on, and was finally told by a manager they’d likely replace it if I went back in. I did—twice—and still got nothing but a runaround. On top of that, I had to pay out of pocket to ship it using a label they gave me. And after all that? They just sent the same broken speaker right back to me. No repair. No replacement. Nothing. I’ve wasted hours of my time, money, and fuel—and they’ve done absolutely nothing to honor the plan I paid for. Total joke. I’ll never buy another Geek Squad warranty again.

Not sure i have not had to use it yet........... ..

The techs installed equipment very efficiently. Called the night before to confirm appointment and were very timely. They observed all Covid-19 protocols. Very knowledgeable and helpful with my concerns.

A great deal wouldn’t make purchase without having it

You can never go wrong with geek squad any goes wrong they’re there to help

Fantastic service. Friendly, patient, thorough. Very pleased. Moved one TV from the home theater room to above the fireplace and installed a larger TV in the home theater. They were in the home over 5 hours. Patient, professional, took the time to answer any and all questions (some of which were probably dumb-sounding (non -tech savvy customers here). Absolutely great.

I always get Geek squad protections for all my products. It is always worth to get it. They are always there to help you if you have any problems.

10/10 always get geeksquad! Love the protection and ease of mind not to mention every geek squad woman / man I've worked with had incredible customer service and tried to always handle any issue I had!

10/10 always get geeksquad! Love the protection and ease of mind not to mention every geek squad woman / man I've worked with had incredible customer service and tried to always handle any issue I had!

10/10 always get geeksquad! Love the protection and ease of mind not to mention every geek squad woman / man I've worked with had incredible customer service and tried to always handle any issue I had!

Love the GEEK squad! Never had any problems with updating my computer or fixing problems.

I always get the protection on my valuables. I definitely recommend purchasing! When it's time to get assistance/replacements, it's a breeze!

I was happy that I purchased a 4 year warranty from Geek Squad. Gives me piece of mind. No worries with my stereo.

Purchased Geek Squad for an electronic item that I purchased. I have used them in the past, and they were very professional, and very knowledgeable of the item that needed attention. I recommend with any electronic purchase.

Great buy a must add on for any and all electronics

Great sound love it. When watching movies sounds like you are in a theater. Even better for gaming sound.

I am always skeptical when purchasing a " WARRENTY". Some just don't put out. But this one does! Thankfully I only had to use it twice, but it was super easy since I purchased this I will keep purchasing it!

Highly recommend. I’ve replaced a sound bar and a TV using the protection plan. Yes the purchase is a gamble but it’s paid off for me and made me a believer.

Very knowledgeable employees. It gives me a lot of confidence in this service when the people can immediately detect what the problem is with an electronic device. Well worth the cost.

Just got this as some insurance on an open box sound bar I purchased. Don't know if I will ever have to use it, but it is comforting to know I am covered if the unit fails for some reason.