Customer Ratings & Reviews

I will never not purchase the protection plan for my electronics. This is a great plan and I know I can confidently buy from Best Buy.

very good service from Geek squad. Responsive and always provide the solution. very satisfactory

Very good service from Geek squad. Responsive and always provide the solution. very satisfactory

The geek squad protection has paid for itself 10 times over with the additional coverages and discounts.

Amazing sound quality and very easy to use. Love having the Bluetooth capability as well.

Always add Geek Protection for something happen unexpectedly.

Great value. I hope i don't ever need to use it. Your support people are wonderful.

Geek is awesome, always get there service with products I buy from Best Buy.

I have had my air conditioner stop working and they replaced it no problem.

Agent mounted my tv and connected my sound bar , were on time and were quick

I've had to use the Greek squad before, and it saved me money in the long run.

Service was as quick and responsive. I hope all interactions are the same in the future

Great service , the best ever. Easy to deal with and quick assistance

A must have especially when you have children with multiple devices and remote learning

Gives me peace of mind. Hopefully I will never have to use it.

Great!!!!!!!!!!!!!! Would definitely buy again!!!!

I will always get the protection service. It’s absolutely amazing

I would definitely recommend this and not think about it twice

They tell you so easy when selling it you but when call or go in to use it than they come up with more ways to avoid using that and go directly to manufacturer for solutions.

I bought a JBL PartyBox 110 from Best Buy in Daytona Beach with a 4-year Geek Squad Protection Plan. The speaker stopped charging, and the LEDs on one side went out. Should’ve been an easy warranty claim—but it turned into a complete mess. First I was told to bring it into the store. Then I was told to ship it out. I spent over 2 hours on the phone, got transferred and hung up on, and was finally told by a manager they’d likely replace it if I went back in. I did—twice—and still got nothing but a runaround. On top of that, I had to pay out of pocket to ship it using a label they gave me. And after all that? They just sent the same broken speaker right back to me. No repair. No replacement. Nothing. I’ve wasted hours of my time, money, and fuel—and they’ve done absolutely nothing to honor the plan I paid for. Total joke. I’ll never buy another Geek Squad warranty again.